Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
380 approved reviews, newest moderated first
You really know how to help people who don't know what to do! I started dazed and confused; but within 24 hours I was able to move forward with a purchase. Thank you.
By Christine R.
Response from Worthington Direct· Oct 7, 2026
That's an amazing review and we thank you so much for taking choosing to take the journey with us!
So far, customer service has been super responsive and has heard our needs. I am looking forward to seeing the product!
By Maria G.
Response from Worthington Direct· Oct 6, 2026
We're happy to help every step of the way. Thank you for your business!
Easy navigation and quick to complete my order.
By ZuntaFi
Great Service with the quote process and ordering.
By Lisa L.
They double checked my order would work for what I needed!
By Kim B.
Response from Worthington Direct· Sep 24, 2026
We want everything to be right on every order. Thank you for trusting us with your furniture needs!
I researched before ordering because we are tax exempt and needed to make sure we were not taxed, so I submitted a copy to the email provided. Then I don't hear from anyone................. So after a couple of weeks, I finally went back on the site and this time used the chat - and they were helpful in showing me that all I do is submit the form when I go and check out. So the process was smooth, just would have been good to know a couple of weeks ago.
By BARB
Response from Worthington Direct· Sep 23, 2026
Thank you for your feedback and certainly for your order!
Excellent website, fantastic customer service in the quote/purchase process!
By customer
The ordering process was very easy. I required a quote for my tax exempt order. The quote was sent to me within 2 hours of my request. I also requested a payment link be sent to me so I could pay online instead of the whole purchase order upload process. That link was also sent to me quite quickly.
By Valley Park School D.
Response from Worthington Direct· Sep 17, 2026
Thank you for sharing your experience and we greatly appreciate your business!
