VuestayReviews of vuestay.com

Disappointing Experience for Our Large Family Trip We recently stayed at Sea Colony in Bethany Beach. As a party of 61 people, we booked multiple adjacent condos specifically so our family could be close together. After driving six hours and picking up our welcome packets, Vuestay called my cousins a few hours later to inform them their condo was "uninhabitable" and that they couldn't be accommodated at Sea Colony for the week. Canceling their vacation after they had already picked up the keys was devastating. The alternative offered was five miles away—far from the beach, with no pool, and nowhere near equivalent to what was booked. As for the other six rentals, the photos online did not reflect reality. The units were heavily worn, with sand left across the counters and floors, stained and foul-smelling furniture and carpets, and even a blood stain on my pillow. The kitchen supplies were abysmal; we had to run every dish and utensil through the dishwasher as soon as we arrived. We had to go to TJ Maxx to buy some basic pans / utensils. When we turned the oven on, it immediately started smoking because it was so dirty (though to their credit, management did send someone to clean it same-day). I understand that booking in August means inheriting two months of summer wear and tear, but that should be reflected in the price. Highly disappointing overall.

Booked thru Vuestay 1 year in advance. 3 hours before check in received call from Vuestay, stating that pool has some "brown stuff in it and needs to be drained" Therefore pool would not be available for at least 2-3 days. Requested financial adjustment to our rental as we were not getting what we paid for at booking. Was told they would "expedite request. It has now been 9 days and the only response from Vuestay was "we are sorry, we want to make it right, we are expediting your request" Vuestay is the absolute worst customer service ever experienced. Avoid this organization. The we rented also had ripped screens, windows full of bugs, lower living area full of bugs and severe mold/mildew. Old broken gas grill, oven which was not cleaned nad when preheated filled the house with smoke setting of fire alarm. AND ABSOLUTELY NO RESPONSE FROM VUESTAY TO ADDRESS ISSUES

We stayed this past week. When we arrived the fob for the pool was missing. After back and forth and the run around we were able to get a fob after 3 days. The beds upstairs are very hard. The pull out sofa bed was gross. The note on fridge about the recycling being every other Tuesday could have been a little more clear such as dates.

They will rent subpar properties as I experienced. I would seek others to rent from unless you like to be over promised and under delivered.

We acquired Vuestay after they bought out Vacasa and it has been a complete nightmare since day 1 of the transition. The staff at Vuestay are rude, lack knowledge of your property or could careless. When we were with Vacasa they were top notch! Vuestay staff has been rude to our vacationers renting our home, even ending with a fair review due to their staff customer service and rudeness. Their staff has screamed and myself and my husband to the point of us telling them if they enter our property we will contact authorities and then them proceeding to tell us "oh well" we have no one else so your left with what we got. We have sent several pictures of damages from guest that we expect to be reimbursed for and its like crickets. No answer to emails, phone calls or text messages. Their scheduled maintenance staff do not take the trash to the curbs on the scheduled days often leaving full trash bins sitting for the next guest! If I could give them a "0" star I would. We are selling our home and per their email and our contract once we give 90 day notice then bookings after that can be directed to another property and they are refusing. WOULD NEVER recommend them to anyone!

We reserved our house in Ocean View, DE through Vacasa who passed the rental over to VueStay. When we paid our reservation in full, a cleaning fee was included. Upon our arrival in July 2026, we asked if we could enter the house at 3:30 which was half an hour before check-in. I texted them sitting in front of the house. We were told we had to wait until check-in at 4:00. When we toured the house we noticed all of the stains on the carpets and immediately started taking pictures for reference. I then started noticing a few gnats and flies flying around the house and noticed they were coming from the pull out cabinet. When I opened it, more gnats and flies flew out. There was garbage piled in the pull out cabinet behind the garbage can. Took pictures and then proceeded to clean it out. There were rotten cheese wrappers and other garbage piled. Went to get a dish out of the cabinet to put a snack on, and all of the dishes in the cabinet were covered in food. I took pictures and out all (yes every single plate, silverware piece and bowl) into the dishwasher to wash them. My husband wanted a cup f coffee. He opened the coffee pot to put a filter in, and there was still a filter in there filled with moldy coffee. Took a picture of this also. Washed the coffee pot by hand in the sink so we could use it. I texted all of the pictures I had taken right away to the contact phone number and also emailed them to the contact email address I had. I was told over and over again they would look into my issues. It took me over an hour to get everything cleaned and ready to be used. That evening we were heading out the door, and the handle to the screen door came right off in our hand. There was a screw missing to keep it attached to the door. Immediately took a picture and sent that. We were told they would contact their maintenance group and see what could be done. We had out dog with us since it is a pet friendly home. I told them we banged the handle back on and did not want maintenance coming because we didn't want our dog getting out of the house. I received text messages and emails all weekend long telling me they were looking into all of my complaints, please send the pictures again and enjoy our stay. When we arrived home, I received an email asking how our stay was. I advised them they knew exactly how our stay was since I was in contact with them all weekend. Not one single text or email has a name on it though. After two long weeks of going back and forth with "oh we are so sorry, hope you enjoyed your stay" we finally received a cleaning fee credit. Yes, they made good on the cleaning fee since the house was far from being clean. But it didn't make up for the frustration of having to clean the house before we could start our vacation and having to deal with texts and emails the entire weekend of our vacation. I will never use VueStay to reserve a vacation home again.

Their lack of communication and concern is astounding. I've sent several emails explaining my concerns in writing to several different email addresses, which I was directed to from phone calls with employees. Nobody knows answers to anything....you get a roundabout bunch of crap. They really don't care about you. We were displaced from our original oceanfront condo an hour before check-in with food in the car to a condo few blocks away from the beach with bunkbeds instead of regular beds. They told us there was a leak in our original unit and that we could no longer stay there. I don't know.... I'm reading a lot of reviews and it seems like they do this often! The hall shower was backed up. Six girls had to use one shower. The refund they gave us was obviously the difference between the two condos and only the booking fee.They totally inconvenienced us and did nothing to rectify it. The lack of communication for the entire visit was appalling. (they actually texted me back the Wi-Fi password and other answers to my questions that I asked for on Friday on Monday night at 11:30 PM and we had already been home!) I will not be using this company again. Vacasa was no better. They didn't answer any emails as well.

I really was rooting for VueStay. I love businesses that try to reinvent what the big companies do like Vacasa and VRBO. I don't doubt there are nice people working behind VueStay. We can be critical of systems and soft on people, and the maintenance guy who came, Spencer, was lovely. That said, we arrived at a beach house (Dune House) in Manistee, Michigan after flying from Colorado. I bought three young children and my parents who are in their 70s. Within two hours of arriving, the fire alarms in the home began going off. After hours of the fire alarms going off and one of my very young children crying, we sought help from VueStay. VueStay sent two men at 11pm at night. They came and stared at the ceiling and said "There's nothing we can do." So I sat in the home with my three young children and elderly parents listening to fire alarms for hours in until VueStay sent a tech more than 24 hours later. We were awake for more than 30 hours with no sleep and kids crying. The tech ripped the smoke alarm off the wall and said "Are you cool with this? Because this is a safety issue if I remove the smoke alarm." With no other choice, we accepted the disconnected smoke alarm. With no where to stay in Manistee and a home that exceeded 90 degrees at 1am, we vacated the property the next day. The manager of VueStay Michigan said she would refund us. I assumed this was the $5200 we had paid to stay in the home. After a week, I received a $400 refund. When I inquired as to why the stay had not been refunded, Vue Stay Michigan stated "I understand that this is not the resolution you were looking for, this decision has been made following a thorough review of the circumstances and the property's features. We have forwarded your contact number to them as. We truly appreciate your patience and understanding." Individuals act in good faith when they rent a property, assuming it is in good working condition. Not only was the property not in good working condition, but VueStay acted in bad faith by promising to refund the money and then keeping nearly the entirety of a 4 night/$5200 trip. Notwithstanding that issue, we flew across the country to rent the Dune House in Manistee. I saved nearly every penny I had made all year as a K-12 educator to celebrate two of my children's July birthdays. The waste of flights, car rental, and expenses as a single working mom can never be undone. I try not to use inflammatory language when possible, but the way VueStay has launched and failed to act in good faith while leading a single mom on leaves me speechless.