VuestayReviews of vuestay.com

It would be less than one star if that was an option. I booked a property with VACASA in May and paid in full. Shortly thereafter I received an email from them saying that their business was sold to Vue Stay but not to worry and that no action was required by me. The reservation would simply transfer. Several months later I was asked to sign a new contract and provide personal identification. I was told that my request to see their data privacy protection policy was not possible. I explained that I already had areservation, that it was paid in full, and had written correspondence stating that nothing further would be required of me. They cancelled my reservation without my asking and then withheld some of my payment per their “cancellation policy”. As far as I’m concerned that money was taken by fraudulent methods. This is a very dishonest company in my opinion. You would do well to consider doing business with someone else.

This company is terrible. I understand that there can be problems with a rental. However, the amount of time I spent trying to resolve our issue was unprecedented. I will never use this company again. DO NOT USE THEM. The responses automated and I went in to the offices 2x/week. No one was there, and in fact was told by a local that there would not be anyone in the office for the rest of the week. TERRIBLE customer service.

We first got to the condo in sea colony Bethany Beach walked in and it smell so bad. We had to go get something to make it liveable. Then we notice the kitchen floor had juice stains on it. The bathroom floor had dark hair all over the floor. There cobwebs everywhere. my son found candy on the one bed and 2 coffee makers didnt work. The door to get out to the deck was so hard to open . Took all my strength to open it let alone my 86-year-old mother who wanted to go out there. Someone left a pair of panties on the one door handle. Besides all the crap at the condo Sea colony (Development where condo was at) was great. Vuestays did not handle anything right. I called and text so many times. Wanted a manger nothing. The brought us a another coffee maker and that was not working. The only thing they did do is come in when we weren't there to get the panties but didn't clean anything. When they did send somebody they walked in with a broom and I said what's that going to do ?you need to mop this floor ,you need to duster to dust all the cobwebs. The cleaner told me they weren't told that so it was vuestays fault. Texting me and call me saying I don't answer my phone and they sent people out there. This stuff they told me in return it was crazy it was a bunch of Lies. I waited all week nobody ever came. I would never stay at one of their places ever again the way we were treated. I was stressed all week it wasn't worth it my vacation got ruined. I hope if you choose to stay at one of their places that it works out better for you than it did for us. I didn't even want to give one star but I had no choice.

Zero customer service. A bot claimed all week they were “checking with the local team” to determine how to turn on the ceiling fan. Not a difficult request but never got an answer.

The property itself was great! The problem was with the management company, VueStay. We had trouble gaining access into our rental property, and the company was not timely in their response. Thankfully, the local company that was on premises was responsive, and we were able to get into our rental, albeit, later than expected. Vuestay responded many hours after we had contacted them initially. It was very frustrating and challenging dealing with them and we were fortunate and grateful that the local management team was able to help out. I would not recommend this company in terms of managing properties.

The unit we stayed in was the worst I have ever experienced. Broken blinds, clogged showers, messy closets, dirty carpet, and overall not clean. I contacted Vuestay many times and the only resolution I received was " thank you for letting us know, we will be sure it doesn't happen to the next guest" Unacceptable.

We stayed at Sea Colony in Bethany Beach. If you can go through someone who actually owns one of the condos and not Vuestay if possible (we booked on Vrbo so just be aware of that when booking). Booking and check-in were seamless, and the online listing photos looked amazing. Unfortunately, that was where the positive experience ended. When we arrived, we quickly realized the property was shockingly filthy and looked nothing like the advertisement. The conditions were so unsanitary that my husband and I kept our shoes on the entire time because we wouldn't dare take them off. It was so dirty that we were actually uncomfortable using the shower inside the unit, and instead chose to use the public showers at the property's fitness center because we trusted those facilities more than our own rental. To give a sense of just how poorly maintained this property is, here is what we encountered: Sleeping Areas: The comforter had a strange film over it and featured stains that looked like blood. Heavy dust was caked onto the bedroom ceiling fan, so we couldn't even use it for air circulation. Thick layers of hair, dirt, and dust were caked along the sides of the bed, and the bedroom carpet was completely filthy. Living Areas: The carpet in the main living space had visible black stains, and we found a used fork left on the floor right next to the refrigerator. Kitchen: The kitchen was not usable; the provided dishes were dirty with food caked onto them. Bathrooms: The bathroom floor had visible dirt, dark grime in between the tile grout, and a used ponytail left sitting on the floor. The shower floor itself was visibly dirty. Terrible Follow-Through and Customer Support When we first reported the issues, Vuestay said they would send someone to clean, but no one ever showed up. Later, they offered to come out around 7:45 PM. By that point we were already settled in for the night, and given the sheer volume of filth, this wasn't just a quick surface clean that needed to happen. To make matters worse, every time we reached out during the stay, they just told us they were "working on it" and never actually followed through or contacted us. It has now been a month of continually reaching out, and their only response is still just that they are "working on it." Renting a property in this condition—combined with a complete lack of accountability or support—is entirely unacceptable. Future guests should look elsewhere.

The set up of the property itself was actually great but the management during the trip was abysmal. Two issues affected our stay and revealed a fundamental problem with how the property is managed. We noticed mildew in a garage unit where people were staying as part of our booking, and after a mid-week rainstorm the odor became strong enough that the space was unusable. We reported it, but it was never resolved. I have no confidence that they will be doing anything to address the problem. More seriously, when a child in our group had a pool accident, it took 48 hours to get any real action to help get the pool cleaned. When we finally arranged cleaning ourselves with approval, the technician found there was no chlorine in the pool at all — we'd been swimming in unsafe conditions without knowing it. We lost use of the pool for three days while it was fixed. Again, I have no confidence that the underlying issue will be addressed moving forward. The support team we corresponded with was pleasant and responsive, but had no actual authority to resolve anything — every issue had to go through an unreachable "local team," which made getting timely fixes nearly impossible. Management ultimately offered a small refund, but it didn't fully reflect the extent of the issues we encountered. Great property, but the weird middle-man set up with the management is a deal breaker. If you have anything go wrong during your stay, you’ll get nothing but platitudes.