VuestayReviews of vuestay.com

Stayed at Beach Cottage in Fennville, Michigan. The only positives were the glassed in porch and beautiful view of Lake Michigan. The roof leaked in three places in the living room. There was not a single piece of comfortable furniture. It was old, stained, and in one case ripped. Beds were horrible. Kitchen did not have adequate dishes. When a tree fell across the driveway blocking our exit, Vue Stay was quick to send someone to remove it. That plus the beautiful view is why I did not give a one star rating.

Our group of seven stayed at this property (Deer Park 19, Glen Arbor,MI) twice previously under different management. This time we sat on the porch half an hour phoning for the correct code to enter the house. In our five-day stay we were never able to open the key lockbox. We even remained on the property when we thought a member of VueStay’s “local team” would visit and prepare us to be able to lock the door. One e-mail was received that said a “team member” had visited and found no one present. There is no “team”, just blandishments, promises, and scripted assurances that were never kept. For future stays we will chose properties with local representation.

During our stay over the summer, the local office was responsive--we needed more propane for the barbecue, the back gate needed to be fixed, and we needed more products for the showers. However, we lost hot water and gas for cooking 2 days before checkout. That's when the trouble started. The customer rep we spoke to was apologetic, but told us that the problem could not be fixed during our stay. She offered a refund for part of our stay and for dinner and breakfast for the last day. Our calls, emails, and texts went unanswered by the customer rep and her supervisor. It took 8 weeks for us to receive a small refund and payment for one family's breakfast. Terrible customer service. I won't rent from them again.

We had the most disappointing experience renting a house in Bayside Resort in Delaware through VueStay Vacations. To start, they didn’t submit our information to book badges and it happened to all their guests! Secondly, the dishwasher stopped working midway through our trip and despite all the assurances from the person who texted us back - no one came or called us back to take a look at it. The house was not in good shape but I get it - it’s not their fault but the whole experience this year has been beyond disappointing. Never again would we work with VueStay Vacations

The set up of the property itself was actually great but the management during the trip was abysmal. Two issues affected our stay and revealed a fundamental problem with how the property is managed. We noticed mildew in a garage unit where people were staying as part of our booking, and after a mid-week rainstorm the odor became strong enough that the space was unusable. We reported it, but it was never resolved. I have no confidence that they will be doing anything to address the problem. More seriously, when a child in our group had a pool accident, it took 48 hours to get any real action to help get the pool cleaned. When we finally arranged cleaning ourselves with approval, the technician found there was no chlorine in the pool at all — we'd been swimming in unsafe conditions without knowing it. We lost use of the pool for three days while it was fixed. Again, I have no confidence that the underlying issue will be addressed moving forward. The support team we corresponded with was pleasant and responsive, but had no actual authority to resolve anything — every issue had to go through an unreachable "local team," which made getting timely fixes nearly impossible. Management ultimately offered a small refund, but it didn't fully reflect the extent of the issues we encountered. Great property, but the weird middle-man set up with the management is a deal breaker. If you have anything go wrong during your stay, you’ll get nothing but platitudes.

We stayed this past week. When we arrived the fob for the pool was missing. After back and forth and the run around we were able to get a fob after 3 days. The beds upstairs are very hard. The pull out sofa bed was gross. The note on fridge about the recycling being every other Tuesday could have been a little more clear such as dates.

We reserved our house in Ocean View, DE through Vacasa who passed the rental over to VueStay. When we paid our reservation in full, a cleaning fee was included. Upon our arrival in July 2026, we asked if we could enter the house at 3:30 which was half an hour before check-in. I texted them sitting in front of the house. We were told we had to wait until check-in at 4:00. When we toured the house we noticed all of the stains on the carpets and immediately started taking pictures for reference. I then started noticing a few gnats and flies flying around the house and noticed they were coming from the pull out cabinet. When I opened it, more gnats and flies flew out. There was garbage piled in the pull out cabinet behind the garbage can. Took pictures and then proceeded to clean it out. There were rotten cheese wrappers and other garbage piled. Went to get a dish out of the cabinet to put a snack on, and all of the dishes in the cabinet were covered in food. I took pictures and out all (yes every single plate, silverware piece and bowl) into the dishwasher to wash them. My husband wanted a cup f coffee. He opened the coffee pot to put a filter in, and there was still a filter in there filled with moldy coffee. Took a picture of this also. Washed the coffee pot by hand in the sink so we could use it. I texted all of the pictures I had taken right away to the contact phone number and also emailed them to the contact email address I had. I was told over and over again they would look into my issues. It took me over an hour to get everything cleaned and ready to be used. That evening we were heading out the door, and the handle to the screen door came right off in our hand. There was a screw missing to keep it attached to the door. Immediately took a picture and sent that. We were told they would contact their maintenance group and see what could be done. We had out dog with us since it is a pet friendly home. I told them we banged the handle back on and did not want maintenance coming because we didn't want our dog getting out of the house. I received text messages and emails all weekend long telling me they were looking into all of my complaints, please send the pictures again and enjoy our stay. When we arrived home, I received an email asking how our stay was. I advised them they knew exactly how our stay was since I was in contact with them all weekend. Not one single text or email has a name on it though. After two long weeks of going back and forth with "oh we are so sorry, hope you enjoyed your stay" we finally received a cleaning fee credit. Yes, they made good on the cleaning fee since the house was far from being clean. But it didn't make up for the frustration of having to clean the house before we could start our vacation and having to deal with texts and emails the entire weekend of our vacation. I will never use VueStay to reserve a vacation home again.

The listing was stock photos so we ended up in a room that was absolutely not what we saw pictures of. 3beds and about 15 chairs... why? You couldn't move around the place because of the crazy amount of chairs lining the space. 7 Deck chairs, one ripped through, on the tiniest of decks. The building team and the rental team do not communicate so dealing with a water sensor issue went on for days with me asking them to deal with eachother instead of me having to manage them. The linens did not fit the beds and were of the cheapest quality. I would never ever rent through this company again.