VuestayReviews of vuestay.com

The booking process is easy. We actually stayed at the location the prior year on a last-minute booking late August and it was great. Our stay in 2026 was also great as well. The downside? You have to book your specific room you want to stay at (Sandbars Inn, Truro MA). We booked nearly 9 months in advance. Management changed our room literally at the last minute -- and although it was 'only a room over' it was substantially smaller, without a work desk, and was not the corner unit we book. Upon arrival I texted the General Manager, and he indicated that he was sorry for the late room switch and would refund the difference. 7 weeks later and multiple follow ups --- nothing. Do you stay at Vuestay properties, they're unreliable, and apparently mismanaged at the top. Their facility was clean, but I can't sponsor this kind of bait-and-switch.

So where do I start... Ok so when we arrived the place was filthy and with loads of broken items. Upon entering it was terribly dirty: chairs dirty, sofa full of crumbs and debris, stains on every sofa, table was sticky, there were hairs in the bed and the sinks, the shower was full of mold. Ok on to the broken items: the front door handle fell off into my hands, bottom of the door was broken, most of the blinds were gone on the patio, a hanging light fixture in kitchen with exposed wire, fridge will take some time getting cold, no trash cans you have to drive your trash around to a dump, bar/counter stools are all loose. I was very disappointed with the property. My family will have fun anywhere as long as we are together but I did not feel comfortable. They sent a person from the cleaning staff out and we cleaned together. She did bathrooms and living space and I did kitchen and dining room. My son cleaned the sofa and wiped some of the stains on the blue sofa. The maintenance man fixed the door and then was unable to stay because he had other jobs like broken air conditioners and broken fridges.

We stayed at the dolphin 480 house in Marco Island and the house was beautiful. It was on a canal where my kids love fishing. The pool was great. It was very clean and well stocked with utensils and everything that you need to stay there I would definitely recommend that Home 🏠 to somebody that wanted to chill and Marco Island and have a relaxed and unwind paradise .

We stayed at Dreamweaver in Sandbridge, VA. The house was nice, had plenty of space however we had some safety & security issues. The elevator was broken and never fixed. My wife got stuck in it. There is an electric shock / current on the exposed metal in the pool and a few of the doors on the house did not lock. They do respond promptly to your emails and calls, but some of the major items never were fixed or corrected. One of the rooms was not cleaned as there was dog hair all over the room and bathroom.

Title: Bait-and-switch scam left my family $1K out of pocket. Avoid VueStay & Vrbo!Review:Months in advance, I paid in full for a 5-night family vacation in Fenwick Island. Less than 10 days before checking in with our baby, VueStay cancelled our booking via email, claiming "construction." Had I not randomly checked my inbox, we would have arrived at a locked door.Both VueStay and Vrbo's offshore support offered zero help. Finding another rental during peak season was nearly impossible. I was forced to rent a full week from a local realtor at double the cost.While there, I visited the original unit. There was NO construction. Property staff confirmed there never was. VueStay lied to cancel my 5-night stay so they could rebook it for a full 7 nights to someone else.Vrbo eventually gave me a $925 credit under immense pressure, but VueStay refused to do anything because they issued a refund. I am still over $1,000 out of pocket due to their greed and deceptive practices. Both companies offer empty empathy but zero accountability. Do not trust them.

We stayed at the Blue Bear Property in Glen Arbor, MI (owners are Mark and Julie Fisk) and the property is managed by Vuestay. Avoid this property and this property management company unless you are willing to pay Ritz Carlton prices for a Motel8 type of stay. The property was extremely dirty and hasn’t been maintained in years. The doors were rotting and falling off (we literally had to remove the porch door so we can walk in and out without it falling off) the grill and oven were so dirty they could not be used, the owners belongings were in sloppy piles all over the house despite numerous lock closets and dressers, basement to neatly tuck their things away. We showed up to the property and it looked like a family had just left an hour before. The pantry and refrigerator were filled with belongings, dirty duvet comforters, bathroom drawers filled with hair and goop. Everything was gross. This was a beach house that came with storm windows on each of the window so you could not open windows for fresh lake breeze or to listen to the lake. Vuestay is a joke of a property management company. You can’t get ahold of a single person. They give you a phone number to text or call but you only reach some call center ina distant location and recieve automated messages “thank you for contacting us”. You never can reach a real local human for any sort of help. It’s such a joke. At one point, we found the owners of the property online and reached out to see if they would be able to remove the storm windows on our $26,000 beach house rental- as that was what was most important to us (on a beach rental - go figure). We very kindly were going to ask this only request, because sales 101 tells us that your never get anything unless you are super nice and friendly despite the whole property being an absolute joke. Unfortunately Mark, who did answer our call, was a condescending jerk at ‘Hello’ and should not be renting any sort of vacation property. He was demeaning and rude. He ruins VRBOs for everyone. Avoid this property at all costs and this terrible property management company!

DO NOT BOOK if the rental uses Vue Stay!! They were absolutely terrible; the house was filthy and run down (nothing like the photos), the central A/C was broken and they told me a contractor would be out in the morning; we canceled our plans and waited all morning - no one came because they never booked anyone! They overcharged me by almost $800 and told me to deal with VRBO, the place I originally booked with. It is not VRBO's mistake, it is Vue Stay's mistake! The house was over $2K per night and should be have been luxurious. Location was good, the rest was horrific. Stay away from Vue Stay!

We rented a unit at Sea Colony in Bethany Beach for a 7-night vacation and unfortunately had a very disappointing experience when the AC stopped working on an extremely hot day. The management company sent multiple texts assuring us that the AC would be repaired that night. Based on those assurances, we went about our day and returned late that evening expecting the issue to be resolved. It wasn't. Instead, we found fans left for us on the porch, with no prior communication explaining that the repair had been delayed. Only later that night were we told someone would come the following day. The next day, we repeatedly had to contact management ourselves just to get updates. After a miserable night of sleep, the thermostat was reading 87°F. Most concerning, our older son has a heart condition and was effectively confined to bed because of the heat. This went far beyond a minor vacation inconvenience. The technician ultimately didn't arrive until that evening. Even after the AC was repaired, it took many additional hours for the unit to cool to a reasonable temperature, and it wasn't back to normal until overnight/early the following morning. What was particularly frustrating was the lack of proactive communication. We were repeatedly told to “rest assured” it would be fixed that night, yet when that didn't happen, nobody contacted us to let us know. We had to chase management for updates while dealing with an uncomfortably—and, for our family, concerningly—hot unit. To put the proposed compensation in perspective, management offered us 50% of one night's rental fee, which amounts to only about 5.5% of the total cost of our 7-night stay. Given the severity and duration of the disruption, the repeated assurances that were not fulfilled, the lack of communication, and the impact on our family, we feel that offer is inadequate. The property itself may be nice, but based on our experience, prospective guests should be aware of how this management company handled a significant maintenance problem. A mechanical failure can happen; what matters is how it is handled. In our case, the communication, follow-through, and compensation were all disappointing.