VIOFOReviews of viofo.com

Wonderful experience with the after sale service

Viofo sell high end dashcams and having just had an issue with a faulty part out of warranty which they replaced it seems their service level exceeds that expected. Thanks to Jessica for a speedy resolution.

I own seven cameras, two per car, front and back , they are really good and they do its job . Recently I had a problem with one , contacted their customer service, my issue was resolved in a timely and efficient manner. The representative that helped me was very friendly.

So my original dashcam was out of warranty and had developed issues, viofo support reached out and offered to replace for a small fee, i refused this as i was looking at buying a new dashcam, another viofo this time the a329s plus hardwire kit. The kit i purchased was the correct kit however there was an alternative kit for specifically hardwiring a dashcam with a no voltage cut off, again viofo support jumped in to help and sent me this kit for free all the way from china in 5 days, good updates and tracking information. 100% positive experience with viofo.

Explained the issue I had with installing the rear camera cable and the customer service responded quickly. They took care of my problem without question. I couldn’t be happier with the product and the service!

This is a dishonest business that lies without giving it a second thought. I ordered the A229 Pro and delivery was promised for 2 days later. On delivery day, nothing showed up and I had to reach out to VIOFO. I was told that it was "in transit" then "about to be shipped" then "not in inventory" and finally "we're not sure when it can be shipped." So clearly they made a sale and didn't have the product in inventory. And then lied about it. I asked to cancel the order and was told that this isn't possible, as there is an issue wtih my payment. Hmmmm... I paid when I ordered and the money was taken from my account. VIOFO lied about having the product, shipping the product and getting paid for the product that they didn't ship. And now won't cancel the order. Some businesses grow and figure out how to do so. VIOFO seems to be a business that has grown and is having massive issues learning how to manage that growth. If you read online reviews their products are failing at a higher rate and they are shipping the wrong product far too frequently for a business that sells consumer electronics. And their customer service is a joke - no help provided and no possiblity of speaking with an actual human being. I was stuck with "Linda" who assured me that despite her company stealing money from me, that everything would be fine and it would be best to just wait until the order ships and then return the product to Amazon. This company lies and can't manage their own inventory. Avoid at all costs.

The quality , patience, and seemingly genuine concern for the problem that I was having. Honestly, AI has become so good now, I have difficulty knowing when I am dealing with a human or a AI chatbot. "Annie" was the representative helping me, and if "she" was a chatbot, she was a VERY GOOD one. Annie actually read all of my email correspondence and did not try to make me go through a trouble-shooting "script". I explained what I had done to troubleshoot the problem and she agreed that my rear camera had failed. Amazon was out of stock, so they ordered a new camera from China, and it arrive at my house 5 days later, which I thought was incredible. The new camera is working fine, and the video quality is everything I expected it to be.

Had a VIOFO dash cam for years now, model A 129 Pro Duo. It has been reliable and the footage it captures is market leading. Installed with VIOFO Hard Wite Kit for parking functions and it has always worked flawlessly. Recently it started turning on and off randomly, I contacted VIOFO, their replies were swift, professional and helpful. After getting me to do some tests they concluded the hard wire kit had failed and immediately organised to send me a replacement free of charge, even though it was outside the warranty period. They even apologised for the inconvenience it caused me. Great product and fantastic customer service. Thank you VIOFO, I will only ever use VIOFO dash cams. Special thank you to Josie whom organised everything for me. Cannot praise the camera or the customer service highly enough.