Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
318 reviews
VIOFOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Great pre-sales support! Cassie answered all of my various installation / compatibility questions related to the A229 and A329S dashcam models. Each response was prompt, concise and detailed. I'm a retired aircraft engineer, and very much appreciate the detail that she provided.
By Rob
Top Service in the aftersale issue fixing. Kind and fast response and the problem was solved emidiatly. SUPER SERVICE!!! and thanks again!
By Rüdiger D.
Finally, a company that not only produces reliable and relatively affordable products, but also stands behind the products with solid customer service practices. A branded high-endurance microSD card sold by Viofo suddenly prompted to be reformatted regularly, after a few months of use. I provided the agent, Cassie J., with a brief list of troubleshooting I had already performed, and after some brief additional verification, a replacement was sent directly to me. What more can you ask for?
By Random T.
Quick response and good offer of sending replacement part after gurantee was expired. The New Part was also sent fast and all procedure was easy. Overall very good customer service
By Mar K.
Perfect service! Camera suddenly stopped working, Power did not activate anymore Support helped first with determening the problem and giving possible solutions And after no result with that offered a new camera -as mine was over 3 years old- for a minor amount Very satisfied! 5 stars👍😀
By EJ
Customer service is great, even after owning my camera for a few years. They are friendly, responsive, and suggest fixes for what any issue may be. Reasonable shipping fees for replacement parts, quick shipping. I have owned my Dashcam for a few years now and have been very happy with the customer service - they have treated me like a valuable customer from day of purchase and beyond.
By Martina’s I.
Their cameras are superb, that's already common knowledge. I want to talk about their customer support which is just as good. I recently had an issue with my rear camera and bluetooth remote button. Viofo's customer support tried their best to assist me, they offered me several solutions and checked in with me to see if any of them worked. After each solution failed, they offered to send me a replacement free of charge which I'm very grateful for especially since my purchase was 2 years ago and I doubt I still have coverage. I would definitely recommend them, if not for their cameras (which are truly amazing quality) then for their customer support.
By Ophir
I made the purchase and had difficult installing with the static film as it kept coming off, contacted Viofo support and was able to get help and was able to install and are now very satisfied with the Dashcam. I had previously own Blackview Dashcam and hated but Viofo Dashcam made all the problem i had before disappear. Some of the thing i noticed and liked are: - Quick connectivity to my phone as well as downloading captured file - Easy to use app - Quality is great, love how smooth and crisp the video is - Best feature is the Lock, allowing me to lock the video and save to lock section instead of me searching for the video. - Great support, understand my issue and resolve quickly. I have already been telling many about Viofo Dashcam to others so they can be assured if any problem happens, it'll be recorded in great quality...
By Keven S.
