Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Love the Sauna. Wish it was Bluetooth instead of aux. Other than that it is great!
By Trevor W.
Response from Sun Valley Saunas· Apr 19, 2022
Glad you're enjoying the sauna, Trevor! We do have a lot of models with Bluetooth if you decide to get another sauna down the road.
So far I have received the wonderful HUUM Drop heater...it is not yet installed, but the ordering, payment and goods delivered are just right. And Wes is a very friendly guy to chat with!
By Ted M.
Response from Sun Valley Saunas· Apr 19, 2022
Thanks so much, Ted!
We love our sauna. Easy to put together and an attractive addition to our home. Thank you!
By Lesa M.
Response from Sun Valley Saunas· Apr 19, 2022
Thanks so much for the review, Lesa! Glad you're enjoying the sauna.
My wife loves her new sauna. The only negative, I wired it as per the directions, on a dedicated 15 amp circuit but it was pulling 14.9 amps. I called and they said it should be pulling 12 - 13 amps. I asked if there was something wrong with my unit and they said they didn't think so. I went ahead and put it on a dedicated 20 amp circuit to make sure.
By Matt
Response from Sun Valley Saunas· Apr 19, 2022
Thanks for the review, Matt, and glad you got the sauna on a 20amp circuit. Hope that wasn't too much of an issue! Enjoy your sauna!
Love my morning sweats.
By customer
Response from Sun Valley Saunas· Apr 7, 2022
Thanks so much! Glad you're enjoying your sauna!
Gave this sauna as a wedding gift to two very dear friends because they deserved something much nicer than a toaster. Shipped fast, easy delivery, very carefully packed! They unpacked it as per the online videos & it was easy for them to assemble and use the very same day. They absolutely love it!! We’re happy to give them a wonderful gift. Intuitive controls, easy to operate & heats up fast. Very pleased with our gift purchase & now we want one!
By Gretchen
Response from Sun Valley Saunas· Apr 7, 2022
Thank you for the kind review, Gretchen! I'm happy to hear everyone is loving the sauna!
Excellent product, Very responsive customer service department. Recommend with no reservations
By Mark S Zweben Construction M.
Response from Sun Valley Saunas· Apr 1, 2022
Thanks so much, Mark! Greatly appreciate the review.
I love the sauna however they showed that you get the chromeotherapy lights at a $495 value which is why I went with this one over another one. Did not get them. I emailed and they responded but it's been over a month and still no lights. Very very disappointed. The directions to put this unit together is not the best either . They send one that is generic and the one you can print off is the same way so we had to guess at how to put some of it together. It did ship quickly and was well packaged.
By sandy K.
Response from Sun Valley Saunas· Mar 30, 2022
Sandy - I'm sorry your sauna didn't come with the chromotherapy light. You e-mailed me on March 13 and told me about the problem. We sent you out a chromotherapy light and I'm sorry to hear that it didn't arrive. I sent you another one out today and expedited the shipping on it. You should have it in 3-5 days. Thanks again for your order and I hope that when you get the chromotherapy light you will be totally satisfied. - Wes
