Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
call to meed help to istall the sauna and and i do not recive any answer
By Jose Antonio G.
Response from Sun Valley Saunas· Jun 3, 2022
Hi Jose - I'm sorry, but we didn't receive a voicemail, text or email from you. If you email me at [email protected] I would be more than happy to help! Wes
Awesome Sauna! Love everything about it! Price was the most reasonable I found on the net! 👍😀👌👍
By Gidget M.
Response from Sun Valley Saunas· Jun 2, 2022
Thanks so much for the review Gigi! So happy you're enjoying the sauna!
the sauna works perfectly, the whole family is very happy, the order came quickly, packed perfectly, there is no damage. The only thing we decided to buy an infrared lamp for the sauna. Thank you very much, we are happy
By Marius G.
Had a couple of electrical issued but the quick response was fantastic. Everything is working as expected and we are very happy with the purchase.
By Robert A.
Sun Valley Saunas was great. TFORCE shipping kept changing their shipping schedule. Consequently the sauna arrived a week late.
By Greg D.
Response from Sun Valley Saunas· May 6, 2022
Greg - I'm glad you had a positive experience with Sun Valley Saunas. Unfortunately, shipping isn't super reliable right now. I wish I could change that. Hope you continue to enjoy your sauna!
Absolutely love it.
By Cynthia C.
Response from Sun Valley Saunas· May 3, 2022
Thanks so much, Cynthia! Glad you're enjoying your sauna!
We bought a Dynamic (Versaille version) far infrared sauna from Sun Valley Saunas and what an amazing experience it's been! Sun Valley Saunas sent out the sauna quickly, within a couple of days of my order. The sauna was quite simple to put together. It takes 2 people because each piece is heavy, but it's very similar to putting together a Lego set. Just follow the directions and you'll soon have an awesome sauna to relax in! Everything in the sauna worked right from the start and my husband (6'6") and I fit into it with a little room to spare. I'd recommend this brand and Sun Valley Saunas any day!
By Faith
Response from Sun Valley Saunas· May 2, 2022
I'm so happy to hear you're enjoying the sauna, Faith! Thanks!
When I ordered this sauna, I was told it would take 4-6 weeks to arrive. It took 7 months. I was told several times “It will be here in two weeks”. Now that I finally received and assembled it, I can say it is definitely not worth the money. It is extremely cheap and flimsy. Anyone considering the purchase of one of these should look elsewhere, this is definitely a ripoff
By Shawn T.
Response from Sun Valley Saunas· Apr 24, 2022
Shawn - unfortunately due to the global pandemic we're still experiencing major delays in the supply chain. When orders are placed for out of stock items it is unfortunately beyond our control as to when they come back in stock and when they get shipped out. I'm truly sorry that it took so long to get you your sauna. Trust me, nobody is winning with these insane delays and we are being very up front with our customers now on the possibility of long wait times for Enlighten saunas. In regards to the quality of the sauna you purchased, Sun Valley Saunas is an online retail store and we sell a bunch of different brands of saunas, sauna heaters and stoves. You purchased an Enlighten Moonlight (Enlighten is the brand) sauna through us, and I'm sorry you're so unhappy with the quality of the sauna. I will put you in touch with Enlighten to address any specific issues you have and hopefully rectify the situation. It does come with a three year warranty, and hopefully we're able to make you happy. Lastly, I did offer to give you a partial refund to compensate you for the time it took to deliver your sauna. I am still happy to do that and will put it through tomorrow. I'm terribly sorry you've had such a poor experience with our business and hope we're able to turn this around. Wes
