SonderMindReviews of sondermind.com

Chaela has been a savior for me. I love the sessions and very excited to be on the journey to wellness again. Specifically learning how to cope with what I am experiencing in my life right now will help me so much and hope to shed the anxiety that I feel.

If I could give this company and their billing dept and response time a negative grade, I would. I have had a horrible experience reaching someone about the billing and updating my insurance. They have blocked me so I cannot schedule an appt with my therapist at all!! This is the most absurd practice I have ever dealt with. I would not recommend this platform to anyone or any therapist. Go elsewhere!! You will spend weeks or more fighting with them about you inaccurate billing. I literally hate this company. My therapist is awesome which is the only reason Im subjecting myself to this torture.

Dr. Brandi is very thorough and attentive in her counseling sessions. I am getting the help that I have been desiring and needing. Thank you Dr. Brandi!

Literally the worst experience ever. The fact that they put people who are looking for therapy through the stress of dealing with horrible customer service tells you all you need to know about this company. The billing department is sketchy at best, they never respond. I was randomly scheduled for an appointment without my knowledge or consent and then charged when I “missed” the appointment. I inquired about this repeatedly and never got a response so had to address through my bank. Stay away from this company!

Nicole listens well and provides appropriate feedback

My insurance tried to negotiate reasonable cost. Sondermind refused. They chose to take money from me plus two payments by insurance. So insurance started declining all charges. Unusually poor business practices by Sondermind. Not a reputable business to tangle with. Billed ins Paid ins Charged me $294.00 $151.16 $127.00 $260.00 $133.77 $120.00 $260.00 $0.00 $133.77

We reached out to this company for therapy services. Upon initial call we were told that they accept insurance. We were to be charged our co-pay of $25 per the company and our insurance company. My daughter uses another company for online telehealth and they do it the right way. After every session we are charged our $25 co-pay. I work in the field and I also work with insurance companies so I’m well aware of how this works. After a few sessions with this company, we received an email stating that their billing company has experienced an outage. They charge my credit card on file for full sessions. It took several days to try to speak to somebody. When I reached out to my insurance company, they said that they never even filed the claim. I would not recommend this company. People may experience the same thing. Upon reviewing this company, I read that they have been doing this for quite some time.

I have attended over 10 sessions of therapy. SonderMind matched me with a therapist/ over 800$ later they inform me that all claims from insurance have been denied because the therapist is not a LISW?? Why would they even have someone that’s not licensed to be providing therapy? Terrible service !!!! No possible way to get ahold of the billing department. Messages sent are never responded to. Just don’t understand. Would not recommend for sure