SonderMindReviews of sondermind.com

Counselor listens well has given myself quality advice on how to move forward

I had a good experience with the therapist, but the SonderMind platform is beyond horrible. It’s such a shame that I will not see my counselor anymore because of the unapproved and over charges. I reached out to the company after they over charged me the first time. They did not respond (even after the 72 hours they tell you they will respond). My counselor had to reach out to them and they told her they would reimburse the overages. It’s been almost 20 days and no reimbursement. I was charged for an appointment my counselor canceled. I reached out to the company and no response after 72 hours. I now have to dispute these charges with my credit card company. I will be filing a claim with the BBB and also reaching out to the AG so it’s on their radar.

Ease of use, ease of communication with counselor, very quick and selective startup process.

I was skeptical about getting my mental health providers from an online service. But it's been wonderful! So easy, and I found a prescriber and a therapist that I love! Jacob and Jaya are both wonderful!

I just got a bill with only three days to pay it. The bill includes no explanation or detail, just an amount and a due date. I have no idea if and how my insurer got involved. I tried to contact SonderMind, but the only way I could contact them was by email, and the auto-reply says that it can take up to 8 business days to answer. That comes after weeks of trying to get an approximate price for therapy sessions, which they never manage to provide. I was also supposed to be contacted by their psychiatrist but it's been two week and I haven't heard back. I recommend avoiding them as much as possible, which is too bad because my therapist was good.

I am satisfied so far.

Things are going well ☺️

My wife has been back and forth with them for two months because they don't understand what an Out Of Network Exception form is. They keep telling us we owe money and we keep telling them that our insurance is going to pay it and all they have to do is fill out their end of the form. Their response: "It seems like you're out of network so we can't help you".