SonderMindReviews of sondermind.com

My experience with SonderMind has been very positive. I was lucky enough to have had a good feeling about the therapist that I had chosen and have had a great experience Good Luck and stay positive

Ms. Chawla is a very competent professional. My sessions with Sarina are private; I don't think of this time as being a reflection on your company, but rather a reflection on the highly qualified individual therapist.

MY therapist really listen to me, she was insightful into what might help me. I used the tools and my anxiety decreased and the validation she provided was something I needed. I would highly recommend Debbie. I am in a different place than when I started and I appreciate how she helped me get there.

Calling the State AG's Office I got an email just now saying that they deleted my BCBS card and told me my insurance wasn't covering. I am a government employee and out on FMLA for PTSD. I checked and double checked BEFORE I signed up. I have read the other reviews and now I feel sick because I am waiting for my therapist to send paperwork back to my job so I can continue working. I'm not going to screw around with this, so starting with AG's office first and then calling my insurance company. Due a nationwide outage with Change Healthcare earlier this year a lot of companies and people were effected and I understand that can have a lot, if not everything to do with this, but WHO THE AF emails a person with mental illness at almost 9pm at night and hold's their credit card or possible mental health care services Ransome via their billing department. YOU ARE MY NEW FOCUS

I’ve been using SonderMind and going to Dr. Smith for about a year now and I have to say I love my sessions with her. She makes me feel comfortable talking about things that are on my mind and stressing me out.

Absolutely no customer service whatsoever. They incorrectly charged me using my HSA card which is against the law because they were charging me for a no-show and now I can't get them to reverse it. There is never any way to reach them via email or phone unless you're planning on becoming a new customer. They pick the phone right up if you indicate you're a new customer. If you write them an email or indicate you have any other business with them, you will never hear back from them as long as you live. One time I spent three months trying to get somebody to get back to me so that I could give them my HSA card to charge. I kept getting bills with no way to pay them. Literally three months just to get a card added to my account. They are absolutely the worst service in the world and it's too bad because I had a great therapist working with them but their network is not "them." The network consists of small-time therapists who are not in the position to be charging credit cards and using insurance on their own. That is supposed to be Sondermind's job, but Sondermind sucks at doing their job. They deserve nothing but one star reviews unless you're evaluating their therapists -- but they're not responsible for the quality of the therapy. They are responsible for the quality of the customer service and the quality of the customer service is minus 10 billion. WORST CUSTOMER SERVICE EVER. I have been going through nothing but hell for years with these people and I finally gave up. I told my wonderful therapist I'm sorry but I can't see you anymore because you are working with such a bunch of bums. He agrees because he can never get them to respond either. They are the most unresponsive company in the universe -- do not work with them no matter how good the therapists are.

Multiple resources available for you to take advantage of, during your various seasons of life. They provide articles, games, mediation sounds and access to licensed therapists via their secured platform to conduct virtual visits. 1-Stop Shop to improve one's mental health.

If I have a therapist and act inappropriately and I'm released from treatment that's understandable. But to not discuss the problem with the client and simply cancel the session with no way to know how to get another therapist is not therapy. That's someone else walking away and leaving someone with no help. And to me that's not therapy that's just the opposite you're ruining someone without at least saying here let me recommend somebody or discussing the problem with them and as far as I'm concerned I don't feel like I got anything good out of my experience with sonderMind. Furthermore, why am I being charged $100 for a session that was not even held I did not have a session with Kim yazel nor anyone else on the 7th of November so why am I being charged $100 I tell you what there are imperfections in systems and that's a fact and I accept that but this is something you need to rectify because not only was I dropped from my therapy with no one else to go to which is ridiculous now I'm being charged $100 when I didn't even have a session that's ridiculous and unacceptable and quite frankly worthy of being reported.