SonderMindReviews of sondermind.com

The easy access to make appointments, change appointments and message therapists is really nice and useful. My selected therapist is outstanding! She is always prompt, accessible and flexible.

My therapist is wonderful. After several sessions with her, it seemed as if my insurance was covering some of the cost of my sessions. Then all of a sudden, Sondermind started back-charging me for those sessions, saying they didn't have my insurance (which is untrue because my insurance was in there the whole time hence why I was only paying a cheaper amount at first). They said they would submit these claims to my insurance and it has been months and there has been no update. I called up my insurance and they have no record of Sondermind billing my insurance. Sondermind said they would resubmit but why is this even a problem in the first place? I haven't been able to see my therapist since I can't risk paying these insane amount for my therapy sessions, which are completely needed for the wellbeing of my mental health (which I already paid my co-pay for!!!), and when these sessions SHOULD be covered by my insurance. Sondermind doesn't even have a direct line or chat, communicating with them has been a nightmare.

I believe when there is a legitimate reason an appointment was missed and wasn't cancelled within the 24hrs that's required. That they shouldn't be charged the$85 fee. Especially when the insurance was charged $250, for an appointment that never even happened. There are some people out there, that has mental health issues with timing, and scheduling. And to charge someone due to their disability isn't fair. Their should be reconsiderations to consider.

My therapist is wonderful and open. She listens, empathizes, and gives practical advice on how to move forward. I like how easy it is to set up appointments, and there are no technical difficulties.

I attended 3 sessions with a therapist and even though I have added my EAP 2 separate times my card was still charged for one of the sessions . Now I am being told it can take 15 days for it to process and up to 60 days to process by insurance . How can someone wait weeks if they need help . Sondermind I need assurances future appointments will be billed to my eap and not to my credit card!

It has been a bad week for me. On top of her Alzheimer's Disease, she has come down with a case of Shingles after a fall. Her pain is now under control but she is short and we frequently argue.

DO NOT go with this provider group DO NOT go with this provider group - They billed me twice on a session that was supposed to be originally REFUNDED. It never was. Instead, I had another $60 taken out of my account from the only session I've ever had with one of their providers in October. The provider herself was entirely unprofessional, when I told her that I'm under the care of my primary and it was an assesment only, she assured me it would be fine. Come time for the assessment, apparently it seemed as though I had too many symptoms of a disease and she declared something else which would have required multiple sessions with her, she tried to prescribe me medications to which I said up front I DID NOT WANT ANY MEDICATIONS from her and after I told her that I would not be seeing her again, she had the gall to send me a message demand that I schedule a drug test and give her the results. Sondermind's reactions to this was apathetic. Now, I'm out $120 and not to mention hours of frustration and pain. I am making a complaint to my state AG, issuing a chargeback with my bank, and reporting to the state licensing board regarding the physician AND the medical group itself, and writing reviews literally anywhere else that I can. Please, do NOT use this service. Take the time (I know it's a pain) to find your own doctor via your insurance portal! Date of experience: October 15, 2024

I really enjoy speaking with my therapist, she really helps me get through some of my difficult issues and helps me see from different perspectives.