SonderMindReviews of sondermind.com

I feel supported and respected

My therapist (before she retired) was excellent. However, from an administrative standpoint there were several disappointments in terms of communication and billing, hence the 4-star rather than 5-star review.

Well my provider through them is very good, the Sondermind portal, and app has got to be the most MISERABLE, FRUSTRATING MADDENING, AND UNINTUITIVE SYSTEM I'VE EVER USED. I'm a veteran with PTSD and depression , I was referred to Sondermind via the Department of Veterans affairs. Every time I use their system there's always a problem. When I I'm done with my appointment it is extremely difficult, sometimes impossible to schedule a future appointment because this app is so horrible. Their virtual assistant is beyond maddening. Trying to get help from it is like talking to a stupid, drunk parrot that just takes you in circles. The more it responded the angrier I got. I almost ended up smashing my phone I was so triggered and angry. The phone number it provided directed me to some scam telemarketer. What kind of Mental Health Organization is this? Customer support does nothing but makes excuses, or try to tell me the problem is on my end. They are absolutely useless. I have not had one useful response from their customer support. That is when I can get in touch with it to begin with. I can only imagine how bad it would be if I was suicidal. The VA is referring veterans who may be suicidal to this crappy company that may push them over the edge with their incompetence.

Everyone that has helped me from getting set up to my therapist have been great. I’ve recommended this app to other friends who are looking for new therapists.

This was a great first talk. I felt very comfortable right of the bat. Looking forward to next week.

Great to talk to answered all my questions very patient

Helped me find the right path and prioritize what I really wanted from life.

I'm delighted with the care I receive from my SonderMind provider. She "gets me" right away and is great at validating my experiences & feelings, and offers good feedback & suggestions.