Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Lots of choices in one platform. I was able to find a wonderful psychiatrist and psychologist and start my healing journey.
By Sam K.
Response from SonderMind· Oct 9, 2025
Hi Sam, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Justin Ragon. Swell guy.
By Michael S.
Response from SonderMind· Oct 9, 2025
Hi Michael, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Dr. Smith is very understanding, patient and professional. I'm able to relate some of the horrific events that have contributed to my current mental health issues to him without fear, unlike the therapist I tried to work with at the American Lake VA.
By Billl W.
Response from SonderMind· Oct 9, 2025
Hi Bill, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I feel like I'm understood and listen too. If I'm doing anything wrong, I'm made aware of my situation and why. Really enjoy my time with my therapist 😊 keep up the amazing job.
By Reginald
Response from SonderMind· Oct 9, 2025
Hi Reginald, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
They show lots of providers when you do a search, but many of them are not actually accepting patients. They hide this fact until after you've already signed up, which is very misleading. Also, once you've signed up, you can't do searches. You literally can only search when you're not logged in in a browser. Ridiculous!
By hunter
Response from SonderMind· Oct 9, 2025
Hi Hunter, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Platform is generally easy to use and I have been able to find some great therapists using it who take my insurance. Sometimes there have been technical issues with audio/video, although usually we're able to overcome them. I can think of a few tweaks that might make things even better, but generally I've been pretty happy with the platform and have recommended it to other Kaiser members as an easy way to access therapy.
By Patricia M.
Response from SonderMind· Oct 9, 2025
Hi Patricia, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Very accommodating with our schedules.
By Jackie J.
Response from SonderMind· Oct 9, 2025
Hi Jackie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist, Jessica is both professional and personable. She has brought me through some deep valleys. In addition, she has equipped with the tools I need to implement my coping strategies. I know she cares and has my best interest at heart.
By Steve D.
Response from SonderMind· Oct 9, 2025
Hi Steve, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
