Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Love my sessions with Jennifer. She really listens and helps me through everything we discuss.
By Christina D.
Response from SonderMind· Dec 19, 2025
Hi Christina, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Talking to Kevin and him listening and helping with helpful thoughts, it’s been great. I need for somebody to listen to me and understand what I’m going through. The stress is depression and the missing of my wife is still there. I’m trying to cope with it as best as I can I thank Kevin for listening and helping me
By Larry S.
Response from SonderMind· Dec 19, 2025
Hi Larry, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I have been receiving counseling services for over a year with SonderMind. The appointments are easy to schedule online with my therapist who is in Colorado while I’m in Virginia. There are normally at least 3 time slots available on any given day on my choosing. Once I select the date and time, I get an immediate text and email response confirming my appointment. I also receive a follow—up text and email notification reminders prior to my sessions. On the day of my appointment, I log in 10- minutes prior to check my audio and visual connections. I can connect within 5-minutes prior to my scheduled time. I have found the quality of our sessions fantastic, therapist has been a good match for me, and there are notes available following our sessions. I highly recommend SonderMind for Telehealth visits for their convenience, professional counseling, and highly qualified professional therapist.
By HENRY K.
Response from SonderMind· Dec 19, 2025
Hi Henry, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My provider is trying to get a good idea of my background so she will know how to proceed best with my care. It has only been a few sessions so I will surely be able to give a more thorough review later on. But she has been kind, clear, and helpful so far.
By customer
Response from SonderMind· Dec 19, 2025
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Affinity is easy to talk to and is great at listening to me then giving me advice
By Sid A.
Response from SonderMind· Dec 19, 2025
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I've never had someone answer my question online - over the course of months of trying. Not once - by email or via their online form. When I call, I get long wait times and the few times I get to interact with someone, they have no explanation for why I'm not getting a response. I see that I'm in the ticket system and receive several emails following up me contacting them. But never a response.
By Nicole
Response from SonderMind· Dec 19, 2025
Hi Nicole, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My therapist is amazing and her ability to talk things through with me is even more awesome
By Justin B.
Response from SonderMind· Dec 19, 2025
Hi Justin, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She has fully understood me in a way I didn't understand myself, and she is helping me to being seeing myself the way she sees me.
By Philip R.
Response from SonderMind· Dec 19, 2025
Hi Philip, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
