Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Counselor is excellent!!
By Kevin S.
Response from SonderMind· Dec 19, 2025
Hi Kevin, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
App is easy to use and reliable, my therapist is very good
By James S.
Response from SonderMind· Dec 19, 2025
Hi James, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Life saving experience
By likisha G.
Response from SonderMind· Dec 19, 2025
Hi Likisha, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Friendly, easy to talk to, good questions, kind, empathetic.
By Patricia B.
Response from SonderMind· Dec 19, 2025
Hi Patricia, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is compassionate and kind and I feel supported and heard on our sessions. I look forward to my conversations with Suzanne.
By Jeremy N.
Response from SonderMind· Dec 19, 2025
Hi Jeremy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Building a trusting relationship between therapist and patient, and then coming up with ways to heal and equip me with tools to cope with my day to day as well as my jouney into mental health.
By Thomas
Response from SonderMind· Dec 19, 2025
Hi Thomas, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My Therapist Marc, is a genuine person, but professional as well. He gets to the point quickly and we can accomplish more in the short time given. As far as the company: Easy to make appointments, great communication between appointments, incl. Messages are read and responded to with minimum fuss.
By JOHN D.
Response from SonderMind· Dec 19, 2025
Hi John, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist was amazing. She has been my most effective therapist yet. My issues are with billing. I am being charged $160.48 four times and potentially more because they submitted the claim with the wrong member ID number. I tried to deal with these denied claims months ago and sondermind said everything is fine on their end. This month I was charged $620 in total when they are in my network. I have tried to call and no one answers. I sent in a message and got a reply that they will get back to me in 8-10 business days. Anthem says once the claim is resubmitted by Sondermind (whenever that may be) it will take 30-40 days to process. When will I ever get my money back? I recommend my therapist 100% but I will never recommend Sondermind to someone that is seeking help with their mental health. I feel like I am being robbed when I went through the steps of trying to get ahead of this billing issue. I want my money back and I will never use Sondermind again.
By Sarah B.
Response from SonderMind· Dec 19, 2025
Hi Sarah, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
