Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
She has helped me to understand how to deal with concerns with less anxiety.
By there
Response from SonderMind· Jan 9, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Liked my therapist but then they waited 9 months to bill my insurance and so my insurance wouldn't pay. They charged my bank acct and I have been trying to get a refund for well over a month that they have already promised me. Ive had to contact them and the BBB bc sondermind doesn't respond. Will likely call the insurance commissioner as they continue to be unresponsive.
By Lacey R.
Response from SonderMind· Jan 9, 2026
Hi Lacey, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I encounter technical issues almost all the the time with their patient portal from my uploaded insurance card not accepted to " unable to log in" error messages. I decided to go through my provider for updates which he willingly handles.
By Jose
Response from SonderMind· Jan 9, 2026
Hi Jose, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I was always able to "see" my therapist - no matter "where" she or I "were" at any given time! The portal allows for constant communication between patient and therapist, as well!
By Lori S.
Response from SonderMind· Jan 9, 2026
Hi Lori, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I don't know where I'd be without Holly. She is exceptional! Talking with her is like talking to a friend, which is wonderful. Her guidance and insight has been invaluable and I look forward to additional sessions through Sondermind.
By Anonymous
Response from SonderMind· Jan 9, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She listened well. She understood all the issues I was dealing with and she made suggestions on tools to go forward. She also reviewed where we have been in my counseling.
By Celeste C.
Response from SonderMind· Jan 9, 2026
Hi Celeste, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She listens and offers sound advice sd to the things I can do to make my life easier
By DEBORAH K.
Response from SonderMind· Jan 9, 2026
Hi Deborah, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Great listener and very informative with knowing her profession with firm and courtesy treatment plans.
By Dexter J.
Response from SonderMind· Jan 9, 2026
Hi Dexter, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
