Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Jean Castle is extremely knowledgeable and always spot on with her assessments of my situations I bring to our counseling sessions!
By Cecily M.
Response from SonderMind· Feb 9, 2026
Hi Cecily, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Gina M is a gift! She has the ability to guide, listen, assess and provide tools to cultivate personal growth. She is so easy to talk to. I enjoy working through my challenges with her. Every session I leave a little bit lighter! 1000000% recommend her .
By Jacquelyn M.
Response from SonderMind· Feb 9, 2026
Hi Jacquelyn, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Good listener
By Edward D.
Response from SonderMind· Feb 9, 2026
Hi Edward, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Absolutely terrible customer service. First, they didn't bill my EAP. I saw the upcoming charge and opened a ticket to review the billing. They didn't pause my upcoming bills, so I got charged. Then I tried to contact custumer service. I got out on hold for billing. Put in my member for a, callback. Got called back by someone not in billing. She put me back in the queue for billing. After about 5 min I was forced to put in my phone number for a call back. I then got a call back telling me that no customer degree l service people were available and goodbye. No idea now how to talk to someone to get this resolved.
By Corinne K.
Response from SonderMind· Feb 9, 2026
Hi Corinne, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
From the therapist I have used with sondermind I would recommend anyone to use their service and professionals. I am always treated with the most respect and actually listen to their clients!
By Elizabeth M.
Response from SonderMind· Feb 9, 2026
Hi Elizabeth, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Aileen truly understands how to reach the root of your issue through her listening skills, and then immediately speaks in your own language to offer insight. Haven’t felt as comfortable with a therapist as with her, and she’s always available to help
By Nick
Response from SonderMind· Feb 9, 2026
Hi Nick, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Jennifer is the best Therapist I have ever met with. She has helped and continues to help me so very much as this last three years have been extremely difficult in every way.
By Janis
Response from SonderMind· Feb 9, 2026
Hi Janis, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
It means the world to me to have someone who is willing to listen and give advice and overall just be there when the feeling of being alone and lost arises.
By Anthony E.
Response from SonderMind· Feb 9, 2026
Hi Anthony, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
