Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Don is great. He helps me take an honest and kind look within myself.
By Palmer
Response from SonderMind· Feb 13, 2026
Hi Palmer, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Linda has been great so far. Its the Sondermind experience that needs a little improvement from fluidity between the schedule availability on the app and actual availability,cancelations and rescheduling. The video portal from Sondermind buffers way too much and my Provider and I have to use other means .
By Pettingill
Response from SonderMind· Feb 13, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience! If you have something you would like to address with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I have written this company twice requesting a customer service number so I can talk with a representative, but they have ignored me, never answering my inquiries. This company's reply is to address the issue through their website and not publicly. I did, they still have not provided a customer service number for me to speak with a representative in real time.
By Gabriel A R.
Response from SonderMind· Feb 13, 2026
Hi Gabriel, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I like how Cari gives me feedback and steps to do when under stress
By Debra J.
Response from SonderMind· Feb 13, 2026
Hi Debra, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She was wonderful and I know I will learn a lot about myself through this process.
By Amy C.
Response from SonderMind· Feb 13, 2026
Hi Amy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist was great, but billing is shady and unresponsive. I specifically chose this platform because it said it was in-network and my out-of-pocket amount would be $0. After allowing me to rack up ~$500 over 3 months, their support department reached out to say it was not in-network and they would be charging me personally. It also said if I had any questions, I should reach out. My insurance shows that they ARE in-network, and I responded to SonderMind 3 times over the next month, but they never responded and just kept charging my card. I finally had to cancel my credit card. If SonderMind does what I’ve seen them do to other clients’ complaints, they’ll paste a generic apology under this review directing me to contact them, which I’ve already done multiple times, only to hear radio silence. Deplorable.
By Madison G.
Response from SonderMind· Feb 13, 2026
Hi Madison, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My Sondermind provider is really top notch. I feel heard, understood and safe. She asks great questions to make me go deeper and address my traumas and concerns. I'm looking forward to growth and healing.
By D.S.
Response from SonderMind· Feb 13, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I love this company and the ease of finding a provider that’s right for my kiddo. The app could use some work for sure as I often have to go through the web browser to access appointments but zero complaints about the company or therapist.
By Angelena F.
Response from SonderMind· Feb 13, 2026
Hi Angelena, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
