Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
My therapist is great. He listens to me and make me feel he sees me and my pain.
By Barbara A.
Response from SonderMind· Mar 2, 2026
Hi Barbara, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Jade helps me understand a woman's point of view. I wanted a female therapist for that reason. I see a lot of issues still ahead but I'm confident she will help my wife and I get through them.
By Joseph R.
Response from SonderMind· Mar 2, 2026
Hi Joseph, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She is a very good listener, motivator and advisor. I have taken advice that is starting to work for the better.
By Randy F.
Response from SonderMind· Mar 2, 2026
Hi Randy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Carly listens and gives great feedback. She makes me feel very comfortable sharing experiences and feelings.
By Desiree
Response from SonderMind· Mar 2, 2026
Hi Desiree, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Dr. Miller listens to you first before responding and allows you to feel safe in telling him the things you are dealing with. His professional advice has been very helpful in my day to day life. Thank you
By Adrian R.
Response from SonderMind· Mar 2, 2026
Hi Adrian, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
A Therapist that works with you and suggest tools that help you even after the sessions. I love that we can give feedback and utilize other ways to help. Example: Breathing exercises, calm relaxing meditation music.
By Cynthia A.
Response from SonderMind· Mar 2, 2026
Hi Cynthia, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Sondermind may be great for practitioners, removing the complexities & hassles of billing & so on, but its customer service for clients is unprofessional & horribly frustrating. I won't go into detail except to say that on three separate occasions now Sondermind has sent me confusing & completely erroneous billing emails. Trying to contact someone to straighten things out is a nightmare. Via phone: I've yet to get to speak to anyone; after being on hold for 10-12 minutes each time I'm told to leave a VM or receive a call-back according to my place in line. I have NEVER received a call-back & I have NEVER received a reply to any voicemail. Via email: I've received a canned reply stating that I'll hear from someone within 8 business days. Out of 4 email attempts about different issues I've received only one response (in 10 business days). All but one billing mistake has eventually been resolved but not without multiple attempts, zero customer service communication & endless frustration. For a company that purports to connect clients with practitioners & smooth the process of communication etc, Sondermind fails in a huge way to make anything at all easier or less frustrating for clients. I wish practitioners would take note & pressure Sondermind to revamp its client services.... or simply find another company to work with to communicate with their clients.
By K W.
Response from SonderMind· Mar 2, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Susan is a good listener and gives very helpful suggestions.
By customer
Response from SonderMind· Mar 2, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
