Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Joanne is understanding, professional and focused on problem solving and concrete advice. We appreciate her guidance and insight.
By SNJ
Response from SonderMind· Mar 2, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Charlie is amazing, point blank!!!
By Dave D.
Response from SonderMind· Mar 2, 2026
Hi Dave, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I do not recommend utilizing the services of SonderMind Therapy. Our experience was extremely frustrating and unprofessional. After we cancelled several appointments and clearly informed them that we would not be rescheduling, they continued to reschedule appointments without contacting us. Even more concerning, they rescheduled appointments for days we had specifically told them we were not available. Despite our clear communication, they proceeded to charge our HSA card for the full amount of three appointments that had been cancelled. This was completely unacceptable. To make matters worse, they are nearly impossible to reach by phone, making it very difficult to resolve billing issues or communicate concerns. Overall, the lack of communication, unauthorized rescheduling, and improper billing practices make this a service I cannot recommend.
By Andrea
Response from SonderMind· Mar 2, 2026
Hi Andrea, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Just getting to know each other right now.
By Keith D.
Response from SonderMind· Mar 2, 2026
Hi Keith, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Just having a person to listen to me and not judge me. To have a outside person of my life.
By Jaime Guadalupe M.
Response from SonderMind· Mar 2, 2026
Hi Jaime, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Listening, patience, flexibility and setting strategy that I need
By gebremedhin
Response from SonderMind· Mar 2, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
This is a good company to work with I like this company.
By Billy D.
Response from SonderMind· Mar 2, 2026
Hi Billy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Heather is terrific. She listens. She makes helpful observations. She’s easy to talk to. She’s a real professional. She makes me feel safe.
By Jura S.
Response from SonderMind· Mar 2, 2026
Hi Jura, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
