Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
My therapist genuinely cares about me and meets me where I am. I almost gave up trying to find a therapist, but then I met Nikki and that has changed everything.
By M. H.
Response from SonderMind· Mar 13, 2026
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I was able to talk about said trauma in my life that I buried deep down inside for yrs ... I shared that with Joy I trusted her to tell her.
By Carl F.
Response from SonderMind· Mar 13, 2026
Hi Carl, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
First time doing therapy and I was suggested to go through SonderMind. I got paired up with a therapist by the name of Andrew "Drew" Mayo and I must say I am highly disappointed. I booked my first session with him and had been working myself up to go through with it and then 30 minutes before the session he calls me saying he has to reschedule. This left me not even wanting to but through advice I still did. I rescheduled to two days later and when the time for the session came the Andrew never showed. He then called me after I had left the session already apologizing. This just doesn't look good, especially being a first timer when it comes to therapy. Leaves a really bad taste in my mouth about all of this, especially when you're seeking help.
By bleek
Response from SonderMind· Mar 13, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Molly continues to be kind and supportive. Her lived experiences translate into a much needed compassionate therapeutic relationship. Sessions with Molly provide a soothing balm when my emotions need it most.
By Michelle B.
Response from SonderMind· Mar 13, 2026
Hi Michelle, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Wendy was impatient and didn't even allow us to have a session. I moved from inside my house to inside my car for privacy from my family of 5. My connection was poor briefly because I needed to disconnect from Wi-Fi. She hung up on me before I could explain the situation, then messaged me she doesn't do outside or vehicle sessions. Shouldn't that be mentioned upfront? She was rude and didn't even try to apologize. Now I feel frustrated and I'm missing out on some therapy I was really needing. She should be punished by whoever certified her.
By James D.
Response from SonderMind· Mar 13, 2026
Hi James, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Dr. Marrero is very easy to talk with. I appreciate and trust his advice and feedback.
By Barbara
Response from SonderMind· Mar 13, 2026
Hi Barbara, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She is very understanding, but challenges me on my BS! I look forward to feeling better about myself!
By Marilyn B.
Response from SonderMind· Mar 13, 2026
Hi Marilyn, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I was unable to connect with Sylvie due to probably poor internet connection...had to reschedule
By Bambi S.
Response from SonderMind· Mar 10, 2026
Hi Bambi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
