SonderMindReviews of sondermind.com

Kyle is great. He listens to me and genuinely cares

So far, it has been really nice. I’m able to speak to her and get things off my chest, which I like and we will see how things continue to flow.

Offering 6-7 providers initially that met my criteria/concerns. And convenience in scheduling.

Ineffective and nonexistent communication with billing questions via call or email. It’s as if this company doesn’t exist to communicate with a client / patient. It’s been so stressful in attempting to communicate with them. Sondermind doesn’t return my voicemails , there is no representative who answers calls, and I haven’t received a response to any of my emails. The irony is, they provide mental health care. I’ve been so stressed over the concern they could send me to collections and I don’t want my credit report hurt. I finally had to self pay because my balance is past due. Yet, they aren’t billing my insurance provider. This is unethical practice and I don’t feel Sondermind has concern for patients and their wellbeing. I recommend connecting with anyone else other than Sondermind, especially if there is a more affordable option for mental health services.

My provider was professional, listened to my issues and was very helpful.

This is the worst mental health app on the market. You will not receive help while using this app. Providers don’t answer & they do not have customer service whatsoever so if you’re having an issue just accept that you’re not going to get help ever. This app is designed by the most incompetent human beings to ever walk this planet. if you’re struggling with mental health issues, you’re better off finding resources on your own, because there is nothing Sondermind can do for you.

So far I absolutely love SonderMind and I really am thrilled that I was able to find such a great compassionate Dr. after searching locally for months, I have this a try and she is a great fit

I had one appointment with SonderMind in December 2025. I completed all paperwork prior to my appointment and they billed my personal credit card on file instead of insurance. I emailed and called, but was unable to get this resolved so I submitted a claim to my insurance company. SonderMind also billed my insurance and so my claim was rejected since they already paid SonderMind. I requested a refund, but instead they gave me an account credit. I again requested a refund and that only refunded $18 of the $150 they double billed and remove the account credit. Now it is March 2026 and I received an email from Sonder saying that i haven’t paid. This has been the most stressful company to work with. I wish I had never tried therapy.