Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,126 reviews
Small Pet SelectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!
Small Pet Select (smallpetselect.com) has 1,126 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,126 approved reviews, newest moderated first
My buns and I love Small Pet Select. The dry grass is always radiant in color, my buns love it, it’s not pale like the one I buy for emergencies at my local pet shop that has been sitting on a shelf forever. Also, the delivery is fast, within 3 days at my home and the customer service is on point. I complained a couple of items were missing in my order and they processed a re-ship within same day. 💕
By Mary G.
I have noticed a rapid decline in the quality of hamster bedding lately.
By Pat M.
Everyone has been wonderful in helping me if I’ve ever had a problem with their hay I ordered from them. I’ve been a customer for years and I’m very happy with them.
By Gina D.
I received my package of chicken feed in a very damaged box and lost a lot of the feed in transport. Considering the cost it was disappointing to be missing part of the product. I emailed my concern and received a response that day that someone will get back to me. Two days later the problem was addressed by replacing the product completely and shipped right away! I will continue using Small Pet Select, not just because of the speed in which they addressed the problem but my ladies love the chicken feed and it keeps them healthy and happy! Thank you again!
By Kerri
The company has great hay that my guinea pig prefers over other brands! The variety of healthy treats and toppers is fantastic. It's great to be able to use products that I can trust to be good for my pets. The company has been great to work with on top of the good products. The extra gifts they send sometimes are awesome too !
By Carrie E.
I chatted about orchard and 2nd cut timothy with thwir AI agent and I thought I was talking to a live person at first! It was pretty cool and they even offered to switch the hay in my subscription for me! Nice job SPS AI agent!
By Cindy S.
I ordered the litter box and when I received it, the sifting tray was missing. I contacted customer support and within a few days, they had sent me a whole new set up. The customer service is A+++. And so far, really like the box.
By Laura M.
Great customer experience! I order from them probably every other week and I’m never disappointed!
By Ashley M.
