Retainers DirectReviews of retainersdirect.com

SCAM! I am serious this is a scam. They sent me a kit, I sent them the kit back on March 16. Then two weeks passed by and when I asked them about an update, they informed me they are working on the kit and I will receive the retainer this week. Of course, I got nothing from them and when I asked them about an update, they said they have not even received my kit and blamed it on USPS. How can you tell me you are working on it then tell me you don’t have it?? Then their customer service stopped replying to my emails. Scam company that was made to steal money. Avoid at all costs. My teeth already moved while waiting for them.

It’s been more than 2 months and still haven’t received my order !!!!!! Not what I expected

Took 5 weeks to get the retainer and when it finally came in a plastic baggie vs a real case. I emailed customer service and they never responded. Very disappointing.

I have purchased the material to make the print two more times apart from the initial purchase and the prints have turned out poorly. I'm waiting for the last ones I bought to arrive.

Despite my skepticism, I am extremely pleased. I was able to use a 3D scan from my orthodontist and received my retainer in 2 weeks time. They also sent me a mold of my teeth to use any time I need a new retainer. The retainers are great quality and more clear than the originals I received from the orthodontist. I love them! The customer service is a little slow but that didn’t affect the timing of my delivery or the quality of my retainers. I will definitely will be using RetainersDirect again for a replacement! If you’re debating on using them, go for it! I took the gamble and couldn’t be happier.

This process is taking more than 30 days, no one responds just a stupid generic email. Multiple emails no response. DONT BUY from this website. It’s a rip off out of country manufacturing and should be shut down. I’m going to the attorney general to complain about this company.

I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Honestly fit better than the retainer my orthodontist made for me. Super responsive and pretty quick!