Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 771 reviews with 5 stars · Clear filters
I think now a days it is very rare to get great service. I did not have to do a bunch of emails back and forth. They took care of business on shipping that was not Retainers direct fault and issue was resolved. 1 day before the July 4th holiday. Great service.
By Jim F.
The retainers were so helpful and efficient, I really appreciate the support team that te delivery process was smooth without any delays
By customer
The retainers have been very good and they delivered good service as always. This company are very good and their products really says so much quality about them
By Paul S.
I didn't know where to have ordered retainers from if not Retainers Direct, these guys always deliver and I count on fhem
By DevonWrld
Their retainers are absolutely brilliant and fit well. They really make them well. I will definitely try out their other products. Thanks Retainers Direct!
By Christopher D.
I ordered from retainers direct in 2022. It took two attempts to get my mold correct, but the process was fairly easy and quick. I noticed a crack in the retainer two years later, and ordered a replacement. They originally sent the replacement to an incorrect address, but after following up they sent another to me incredibly quick at no extra charge. A+ customer service and the produce has worked well for me over the last few years.
By Mitchell M.
Our orthodontist wanted to charge us $700 for my daughters retainers which was outrageous. We were referred by a friend who used this company and decided to give them a shot. We ordered on August 9th We received impression Kit on August 13th the instructions were clear and easy to follow. Sent pictures for approval Received a quick response, and impressions were sent back very next day. Received confirmation impressions were received on August 16th, Retainers were shipped out August 19th received August 26th so the turn around time was great roughly two weeks. They look great and fit my daughter perfectly will definitely be ordering again. & would recommend this company to more people. Very affordable and great quality
By Kat J.
I'm very happy with the costume services and the company makes me feel secure and happy thanks.
By Kissy
