OvernightSmileReviews of overnightsmile.com

Great communication and customer service. Easy to contact. Fast delivery of impression kit, sent back and had my aligner offer in a few days. Looking forward to starting my aligner journey! :)

I was concerned after reading some of the other reviews but I went ahead anyway. Everything’s been super straight forward, things have taken slightly longer than the suggested timeline but I’m happy with my purchase. My box arrived this morning containing all my aligners & the first ones fit perfectly. I’m looking forward to seeing my results over the coming months. Customer support has been excellent as well, very responsive to any questions asked.

Purchased, completed and returned my impressions in August. Was sent the 3D animation of the treatment to review, which was incorrect, it started off by giving me a gap between my front teeth, which I don't have. I raised this issue with them, and was told a member of the team would contact me. It's almost been 2 months and I've not heard anything, apart from almost daily emails saying "ACTION REQUIRED" (as you only have a few days to accept and pay for the treatment, which isn't mentioned anywhere), and telling me to return the impressions kit, which I already had done. It's been a complete waste of time and money and seems like a scam.

Ok now officially fed up with them and had really given them the benefit of the doubt. I was given four extra aligners for the top teeth as the original set were so badly made but I was relieved that I didn't have to pay although I was told I'd have to remove a bad review first and send proof. Unfortunately teeth still need more to finish the job even after these new aligners. So I emailed five days ago to ask how much to purchase further top aligners and basically just been ghosted. Dealing with overnight smile has been like pulling teeth (excuse the pun) and I'm probably going to end up paying an orthodontist. Also I noticed other day that on their price comparison with Invisalign they state that they offer 24/7 dentist availability. I'm not sure if its just one guy who runs this but have only ever dealt with him. Anyway I'm fed up now and will pay out for express Invisalign to finish my teeth off.

DONT DO IT !!! Started off really well, good communication plenty of information so decided to go ahead and paid in full , received my aligners, and I was happy with the movement so far, , then I needed advice, no replies from phone or emails, this was a regular occurrence for them, then my teeth had come to a end but they were not straight so I contacted them to be told eventually after many emails and calls that I would have to pay for another 12 aligners at £625 , after I despited this I was told by someone called mat i could have it for half price, so still a extra £313 but ok, then they basically just stopped responding, so don’t have straight teeth and don’t have no answers, absolutely terrible customer service,

Constant “your plan expires tomorrow” texts before I paid, then no contact after. Six months on, my teeth do not match the 3D plan they used to sell it. Site claimed 3–6 months and guaranteed results. Monthly photo rules for that guarantee were not explained up front. They refused a refund and, after I complained, I was told about a charge of about £200 if I did not withdraw it. Their terms mention a £199 admin fee in some disputes. Aggressive and bullying tactics like others have already said. Avoid.

Not good! They do not respond to Emails. My teeth are not straight :(

Customer services is none existent. Constant delays 'a member of our team will get back to you shortly' and never do. Constant chasing, multiple wrong retainers and having to get re-moulds. Trying to charge me the full amount when payment was for a single retainer. I warn anybody to do business else where, do not go with these, I have no idea how they are still in business