Retainers DirectReviews of retainersdirect.com

Scam company. Took several months to ship. They kept lying to me about the shipping date. Finally received them and they were a joke. Completely useless “retainers” that were so loose it was like having nothing on. Not sure why this place hasn’t been shut down yet. Opened a dispute case with my cc company. Do not buy from here.

Total scam! They send you an impression kit and after you mail off they tell you sorry next week sorry next week. Stole $160 from me! Don’t do it

DEEPLY REGRET BUYING FROM THEM. I sent the impressions kit over a month ago, and since then, they haven’t provided a tracking number. Their responses have been empty promises like “I apologize, next week it will be shipped” or “I’ll look into this and get back to you.” Now they’ve stopped responding altogether. I want my money back! DON’T BE FOOLED! 😡

I ordered back in march, sent everything back promptly, and have been getting the run around for a month now. They still have not shipped and am really disappointed. I got them, they did not fit, they are not responding to my request for a refund.

Terrible company that takes forever to reply to via email and not very accomodating at all.

We ordered the kit to create a retainer. We paid for 2 day express shipping. The tracking info told us we should receive it in five days. We never received the package. I followed up and asked for a refund. I haven’t heard anything else after that, so I have had to dispute the charge on my credit card. I recommend avoiding this company. Seems to be a bit shady.

If you have the opportunity to go anywhere else - do so. I sent my impressions on February 15 (they received them on the 20th). I JUST called (may 6th) and had to cancel my order because they still weren’t shipped. I was strung on for multiple weeks through emails that said “we think they will be shipped this week”. I worked with Tanner in customer service over email and I told him to please call me and he said “I tried calling but you didn’t answer” but I know for a fact he didn’t call me. I had to call multiple times in order to get someone to pick up the phone so I could get a refund. And when they say “full refund” it’s not true. I paid $91 total and only got $74 back due to their “fees”. Overall it was a terrible experience and waste of my time. I hope my teeth haven’t shifted too much waiting for my retainer that never came.

It took two long months, eight weeks, to receive the retainers. Every week I emailed asking for the status, and every week I get an automated reply claiming that my order is in the final stages of production and would be shipped out in a few days. I have email after email, going back weeks, stating the exact same thing from their automated customer service. I finally received the retainer and along with a note saying that the mold lacked detail and had distortions. For eight weeks I waited and not a single person contacted me to tell me this. Instead of contacting me directly and being honest about the timeline and the problem, they made random alterations. The retainer does not fit my teeth and causes severe pain. When I asked for my money back, they asked for photos, without giving me a solution nor a timeline of how long a replacement will take. I have no confidence in this company and their lack of care for their customers. A replacement would likely take weeks and weeks if not months like the original retainer order. Who is going to pay for the damages to my teeth in the meantime? I have filed a complaint with a Better Business Bureau and with the FTC because of their dishonest business practices. If I don’t get a satisfactory resolution in a timely manner, I will be seeking damages.