Retainers DirectReviews of retainersdirect.com

I was excited at first to try out this company, but I received a cheap piece of plastic that has now broken in 2 months of use. I emailed to try to get a replacement, but they were going to charge me as much as the original cost to replace it because they only offer a 30 day fit guarantee, nothing on breakage. You get what you pay for it. Go to the orthodontist even if it’s more expensive because this is not a good solution. I am filing a report with the BBB as well.

The device was very similar and felt the same as the retainers we received from the orthodontist. This was a back up pair that I purchased for my son.

The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.

Still waiting 7 WEEKS and counting!! Terribly unprofessional.

Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.

Does someone know how to contact this company ? The only has email and their phone number is only for messages. It's been more than one month and nothing is up. When a contact them, they say that the package is arriving late …. But they donygive you any date

It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam

Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now