Retainers DirectReviews of retainersdirect.com

No where on their website do these people tell you you'll be waiting several weeks to well over a month to get your finished retainers. You find this out only after you email them asking them where they are. They then send you an impersonal AI generated email telling you it'll take between 15-20 business days. What reason do they give for this ridiculously long wait? Quality... Quality my ass. It takes so long because they suck. It's a plastic mouthguard an orthodontist office makes in a day. Don't buy from them. Just pony up and go to an orthodontist. You aren't saving anything with this "service". Your teeth will Thank you. It’s been another 2 weeks and they still haven’t shipped anything. I’m sure my teeth have shifted too much for the by now outdated mold to work. Thanks retainers direct. Worst service I’ve received in my 30 years of life. Do yourselves a favor and avoid this scam company.

Great way to get new retainers for less than a dentist office. Very clear material, low cut, maybe a bit tight, but I figure they will stretch some with time. Very happy I ordered

The retainers took about a month and a half to get after doing impressions, the top retainer was very tight I just tried to tough through it with no response, after about a month and a half of wearing the top retainer cracked from being so tight and I still have not gotten a response after a week and multiple emails.

Retainers fit great! A bit of delay due to high demand but CS responded to all my inquiries quickly.

The upper tray sent doesn't fit although tried multiple times. They want you to pay additional for putty using defective tray.

Excellent quality and less expensive than getting retainers from the dentist. I use these for a night guard which my dentist was going to charge $500! My teeth are relatively straight so I couldn't see spending $500. Very pleased with the product and will probably get a backup set.

I was left high and dry with Smile direct and decided to use Retainers Direct. My new aligners are the most comfortable I've had!! No rough edges, no digging into my cheek. They fit better than my last aligner. I highly recommend Retainers Direct to anyone!

First time customer and has been a terrible experience. First my shipment did not include everything I paid for and then the retainers bag to send back was not included as well. I’m still waiting to be corrected and of course more delays due to this