Prompt claim processing
Very fast claim processing and documents are clear as to what is covered. I am very pleased.
By Andrea L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Very fast claim processing and documents are clear as to what is covered. I am very pleased.
By Andrea L.
quick response, helpful, peace of mind
By Stephanie H.
It was very easy to submit a claim. The claim was paid very fast.
By Barbara
Great customer service!!
By Tracy N.
It is a very easy process for claims. I would highly recommend Pumpkin Pet to other pet owners.
By Robin
It was so easy to file the claim and it was reviewed within a couple of hours. Then shockingly, the refund came the same day it was reviewed! Pure relief when you just spent hours and good money on an emergency visit. It gave us such peace of mind knowing we didn’t have to say no to treating our dog at the vet
By Vanessa
I filed a claim, submitted my paid invoice, and had the money in my account all within 10 minutes. What’s not to love?
By Larry
Pumpkin always pays so quickly that I am amazed. I got reimbursement in about an hour thus last time which was crazy good. Also I like that you cover so many things that my previous insurance didn’t like prescription food and medicine without a low limit. I refer everybody who has animals to Pumpkin because I’ve been so pleased even though you didn’t cover a $3000 dental bill for one of my cats. Otherwise, I am very pleased with Pumpkin.
By Arlene C.