Customer service is very helpful on…
Customer service is very helpful on answering questions as I was having difficulty attaching a copy of my invoice in the E-mail I had sent. They totally fixed my problem & made it very simple for me.
By Jan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Customer service is very helpful on answering questions as I was having difficulty attaching a copy of my invoice in the E-mail I had sent. They totally fixed my problem & made it very simple for me.
By Jan
My experience with Pumpkin Insurance was great! They made sure everything was taken care of fast easy, and will recommend them to everyone
By Martha
When Tanner was diagnosed with Lymphoma canine cancer, I felt powerless. Never the less, Tanner loves me unconditionally and I'm going to take care of him. That's what a great dog dad does! Pumpkin pet insurance helped with fast estimates and claim processing. 5 Stars for them.
By Michael R.
Pumpkin insurance paid some for my dog’s issue and I was pleased with their payment. However, I felt it took too long to process claim bit once I called them, they paid their portion. It is worth having pet insurance to help with costs of medical care.
By Luanna D.
Your people are very helpful and always try to answer my questions.I don't have a computer but they always try to help me anyway. I sent you new information about my method of payment today, I hope that you received it. Could you please let me know if you received it. Thanks
By Mari
I took both my cats in for their annual welliness and immunizations. When I got home I uploaded the itemized bills for each cat and within an hour received an email that Pumpkin was on it. Within six hours I received a breakdown of what was covered. Everything but the rabbies shots. I was thrilled. Brought a $300+ bill down to $80 bucks! On a fixed retirement income, it's a wonderful thing!!
By Boatdock
Great customer service
By Mayela
Claim approval and payment is very fast!
By Cathy T.