Customer Service Excellent!
Customer agents were VERY friendly and helpful. My claim was processed promptly.
By Sylvia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Customer agents were VERY friendly and helpful. My claim was processed promptly.
By Sylvia
It took an extra week to get my items. I expected faster shipping and was let down when the estimates weren’t met. Product quality is fine, but I needed it sooner.
By Meriea B.
An unexpected medical issue landed my Golden Doodle in the hospital for emergency surgery. The surgery and five day hospital stay were expensive but Pumpkin Insurance totally eliminated the financial stress of the event. Filing the claim could not have been easier and reimbursement was literally available in my bank account in less than 2 hours. I chose Pumpkin for my pet insurance 4 years ago based on published recommendations. Now I know from personal experience that I absolutely made the right decision in choosing Pumpkin Insurance.
By Bob
Easy to subscribe
By Linda
Filing a claim on line is easy. Snap a picture of the paid invoice and attach it to the claim. Payment reimbursed Care Credit in 2 days! Quick, efficient, no hassles.
By Donna B.
Pumlkin's customer service is superb along with their pricing and services they provide. Their claim response is better than expected.
By Jose L.
Quick and easy!
By KELLY
Pumpkin is really good at getting your claims for your pet taken care of quickly and I’m glad I have them to help care for my best kitty friend.
By Andrew