Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
I have had Pumpkin Pet Insurance for a year and recently renewed for a second year. The representatives are all very knowledgeable and patient. The turn around for patient for a claim is incredibly fast and goes directly they ibto your bank account. A must purchase! You will be forever happy you did!
By customer
Easily submitted my kitty’s claim on my cell phone. My vet’s office emailed me his invoice and progress notes. So simple and quick! Pumpkin processed our claim and paid me within the same week.
By Leslie
You guys are the best you do a great job and the service you give to the clients are professional and helpful I recommend to anyone who is looking for affordable insurance for your fur baby
By Ismael
My recent experience with Pumpkin Insurance was outstanding! Speedy processing of claims! I highly recommend this company to any and all pet owners! You never know when you may need them! They were a timely blessing!
By customer
It took them way too long for reimbursement, I waited 6 months before they decided to pay me and then it was after I said I was cancelling the insurance
By Connie E.
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait for reimbursement, especially when you were counting on timely communication and updates. Providing prompt claims processing and a positive member experience is incredibly important to us, and we're sorry we didn't meet your expectations in this case. If you're open to it, we'd appreciate the opportunity to review your experience further and better understand what happened. Please reach out to us at [email protected] so our team can look into your claim and any concerns you still have. Thank you again for your feedback. We use comments like yours to help identify opportunities to improve our service.
At first I was iffy about keeping the insurance because of a few denied claims but after our dog had to have back to back emergency surgeries and they approved of them within 2 hours made me realize that it was worth the investment to keep the plan.
By Amanda
Every time I file a claim, so easy and get my refund back from Pumpkin without any excuses.
By Caren
i an always grateful when processes go as planned. The claim, refund, and payment process was smooth and efficient. I filed my claim electronically, and within no time the refund came into my account; one week, maybe 2. No need to call Customer Service. Pleased.
By Aline
