I called and spoke to an Pumpkin associate who…
I called and spoke to an associate who was very knowledgeable and professional. I received my reimbursement within 24 hours. Amazing! We love Pumkin!
By JEAN G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
I called and spoke to an associate who was very knowledgeable and professional. I received my reimbursement within 24 hours. Amazing! We love Pumkin!
By JEAN G.
It’s easy to submit my vet bill and the reimbursement is very quick. Very happy with your company overall
By Anne M.
Our cat Twig unfortunately & unexpectedly had 3 life threatening urinary blockages back to back which was then followed by a PU surgery. This was our first time filing a claim and Pumpkin made the process seamless! From claim submission to claim approval it was about 2 weeks. We are so grateful that Pumpkin reimbursed us 80% of Twig’s bills! We don’t know what we would’ve done without Pumpkin, thank you so very much!! Twig says thank you too for allowing him to be able to get the treatment he needed to save his life!!
By Zoe
Everyone I speak with is wonderful - patient, genuinely concerned about our pets. I have recommended Pumpkin to all my friends who are pet parents!
By Karen
Even though the claim presented was not covered due to a pre-existing injury, they took the time to review anyway.
By MrsTRipp
The process is fast and easy, and the response from Pumpkin is fast. I have been a client for years, ad it serves my cats well.
By Lynn
They respond to claims quickly. Haven’t required reimbursements yet but they’ve been quick and helpful with counting visits towards the deductible. It’s easy to get in contact with someone and use the website.
By Evamarie
It was easy to use and set up the account for my cats. I have not had to use the insurance yet but I like the idea that if I need it it'll be there for me to use.
By Gabriella