Always the best customer service
Always the best customer service
By Scott L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Always the best customer service
By Scott L.
Utilizing our Pumpkin Insurance has been an extremely positive experience. The process and tools to provide doctors and hospital bills are very user-friendly and straightforward. The technology worked well. I was kept informed throughout the entire process with email updates. Honestly, I was taken a back at how well it worked. I was incredibly impressed with how quickly I received my payment. It was exactly what was promised when I researched Pumpkin and joined to cover our sweet dog Benjamin. Very impressed! Recommend highly!
By Judy
Always a quick response.
By Estelle P.
Great customer service
By customer
Very efficient, professional; policy matters are clear.
By HM
Very impressive claim process. Claim processed very rapidly and funds deposited right away. That’s how it should be. Well done.
By Dawn
Easy to use and understand
By Carol F.
I just did a survey not long ago everything is still good although you have been a little slower lately.
By Jennifer