Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Just wish it paid a little more
By customer
Response from Pumpkin Pet Insurance· Apr 27, 2022
Thank you so much for your feedback! We're so glad to have Chewy in the Pack. We'd love to walk you through your recent claim- email us at [email protected]!
Pumpkin stays in communication with me about my claim, and they always follow through once they receive sufficient information from my vet. I have been very pleased with their customer service.
By Larissa B.
Pumpkin Pet Insurance has been absolutely an essential must for my puppy. I don't have to worry about medical expenses knowing the insurance will cover most of the bills. And I don't have to hesitate about the finances of the vets. In the first year of owning my pup, he had cherry eye surgery, and pancreatitis. And pumpkin Pet insurance always been there to reimburse the most of it. I'm extremely grateful for their services. The only thing keeping me from giving a perfect 5 star is that they need to make an App. Other than that, Im a happy to do business with them
By KC
Response from Pumpkin Pet Insurance· Apr 27, 2022
Thank you SO much for your feedback! So glad we've been able to lend a paw. While we don't have an app yet, our site IS mobile friendly!
Investing in Pumpkin pet insurance has been the best decision yet! The customer service representatives were always professional, friendly, and answered all my questions before I signed up. My claims are reimbursed within one business day and submitting them online has been a breeze. Highly recommended!
By customer
Used the preventative care coverage, to get Daisy Mae her puppy vaccinations. Everything worked just as advertised, and our refunds came in quickly and easily to our bank account.
By Scott H.
Pumpkin's coverage is good, and they process claims quickly...usually within a week. It's easy to file claims online.
By Mindy
Pumpkin is great insurance for pets because you actually get help with paying your vet bill unlike other insurers. They have very helpful customer service and it's so easy to use their website and claim service.
By Akilah B.
So far pumpkin has given me piece of mind for my precious dogs health care. Since I have exhausted my deductible it’s been great. It’s hard for pet owners like me small income from SS but I’ll give up anything for my dog. The sacrifices are a no brainer. So thanks Pumpkin for the piece of mind
By Laurie
