Pumpkin experience was good
I did not have the opportunity to use the insurance. I had to return the pet; however, everyone I spoke with was very pleasant and helpful. The policy seemed very useful.
By Dorinda
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
I did not have the opportunity to use the insurance. I had to return the pet; however, everyone I spoke with was very pleasant and helpful. The policy seemed very useful.
By Dorinda
was clear and easy to understand English is not my first language
By Mercedes S R.
We did everything online, it was very easy and gave step by step instructions. It also explained the coverage in a way everyone can understand. It literally took us 15 minutes maybe less to get out fur babies covered. Very reasonable prices, plus a discount if you have more then one animal.
By Tricia Dela C.
It's a little too early to tell, but the on-line enrollment process was very easy. I wish the wellness plan was visible before you get to the payment area though. I did ask for it through a chat and the rep sent it to me right away. I think this company is going to be a good one. I have had two other pet insurance companies over the last 30+ years. Both were good, so Pumpkin has some big shoes to fill. I changed because of the price. Pumpkin give my pets more coverage, higher reimbursements, and less cost!
By Valerie
Lovely. Haven't had a chance to use it yet, but I have a good feeling about it.
By Anonymous
Sign up was extremely easy, cost reasonable and coverage perfect. The only reason we cancelled our plan was because our pet unexpectedly passed very quickly. However, the customer service I recieved from Ally when requesting to cancel was heartwarming and comforting condolences first, business secondary. I will be looking into Pumpkin again if/when we decide to let a new furbaby into our hearts without a doubt.
By Taylor
They quickly help me update my personal information to reflect my pets.
By customer
I haven't used this insurance yet, but so far, it has been pleasant and professional to obtain the insurance.
By KIMBERLY