Great Service
Very quick and efficient responses overall.
By Alex P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Very quick and efficient responses overall.
By Alex P.
Coverage was clear tu understand. Chat people very helpful. Have not used the wellness coverage yet but hope once we do it will be a great experince as well.
By customer
overall friendliness and the knowledgability of your employees
By Kenneth D.
great customer service
By DEBBIE L.
I had to cancel my coverage for a couple of reasons, including choosing to euthanize my wonderful 18 year old dog, Alberta. The process was easy and straight forward. Thanks.
By Amanda Z.
Great coverage and professional employees
By garry P.
Every aspect of pumpkin was easy use and navigate. Pumpkin also made it effortless to choose the best possible plan based on my specific cats needs, adventures and life. I have the coverage I need for my cat at a price I can afford. So thankful for pet insurance like pumpkin. Not only do they look out for my fur babies but also their humans like me as well!
By Kelsey D.
I wouldn't say I like waiting 15 days after the enrollment date for coverage to begin.
By Sam R.
Response from Pumpkin Pet Insurance· Jun 22, 2023
Thanks for your feedback, Sam! We know it can be tough to wait the 14 day waiting period, but keep in mind most providers have a waiting period, some up to 6 months long! If you add the Preventive Essentials Plan, that add-on has no waiting period!