great customer service
great customer service
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
great customer service
By customer
Quick response and payment to a claim.
By Lin
They are a great company and they care about your pets.They are also quick with the payments..Excellent company!!
By Dave T.
I'm new to this so I'll give you my opinion
By Segundo C.
Since I have satellite internet service the connection is somewhat slow. I have a problem with people talking slow. With friends it is ok but when I talk to others they talk so fast it is hard to understand and the receiver doesn’t pick up the conversation very well. As a result I usually don’t use caption call for business calls.
By Karen R.
Response from Pumpkin Pet Insurance· Aug 7, 2023
Thanks for your feedback, Karen!
Like that our vet is already in the chain of available , but dislaike that theirs no pumpkin app.
By customer
Response from Pumpkin Pet Insurance· Aug 7, 2023
Thank you for your feedback! While we do not currently have an app, our website is completely mobile friendly, so you are free to use it on your phone and even file a claim that way!
Would like to go to *my account.... " To verify coverage, ytd reimbursement, etc
By Paul B.
Response from Pumpkin Pet Insurance· Aug 7, 2023
Thank you for your feedback, Paul! You can log into your member center at pumpkin.care!
Very prompt in claims processing.
By customer