Excellent company and customer service
Excellent company and customer service. Claims are processed within 7-10 days typically.
By Jeannie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Excellent company and customer service. Claims are processed within 7-10 days typically.
By Jeannie
It was a quick and easy experience
By Elaina J.
Super easy to submit and very quick claim approval and reimbursement.
By customer
Good customer service, easy to file a claim, and reasonably fast reimbursement. The process is very smooth, and it seems like it covers a LOT.
By Travis
Fast response
By Customer
The team has been very helpful in navigating the pet insurance experience. Super-fast with processing claims, too!
By Rosie’s D.
Getting the right policy for my new puppy was very easy and all the things in the policy they said was covered were! If you have any questions you can reach out to their help line and they are very knowledgeable in providing the answers you are looking for. Highly recommend it.
By Deb
They were informative and prompt with their plan and payment.
By customer