Fast and prompt completion of my claim
Fast and prompt completion of my claim
By Faytak
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Fast and prompt completion of my claim
By Faytak
Super easy experience with proper follow up and I do like the portal but I think it could be 10x To provide better detail and more ai summaries.
By Casey
When I filed my claim they responded right away to let me know it was being processed. They sent an email breaking down what was covered and my check came to me within two weeks. They have an option to have the money returned directly to your bank account too.
By Jane
I put in my first injury claim May 27,2026. I gave them all info I had also had each vet my dog has been too sent records proving no prior injury. They denied the claim of refund for injury 9/4/26 because They didn't have enough info.....What more could you need?!!! I paid $106 a month since June to Sept $424...My claim was for $350. Not only did I pay the vet visit I handed them over $424 to boot! I switched to progressive with wellness for $2 more a month but at least I know they are a reputable company!
By Brenda B.
Response from Pumpkin Pet Insurance· Sep 30, 2026
Thanks for your feedback, Brenda. We do rely on medical records to determine claim eligibility, however once we receive the missing records we are able to reopen a claim. We'd love to discuss this with you further to see how we can get this resolved quickly for you.
Great staff, helping me with every step on filing my pet's insurance claim.
By Xiang
Everything explained
By Melissa B.
I was happy that they filed my claim so quickly!
By Dina
Very smooth claims process.
By Richard