Great customer service!!!
Great customer service!!!
By Diane B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Great customer service!!!
By Diane B.
For some reason or another. The filing of this claim for my cat's Vet visit--was easy to get the claim approved, and faster to get it paid. Whatever Pumpkin changed on their end. Keep up the good work. I'm happy.
By Anne
The claim was fast and easy
By Sarah
Everything is great, really! The only problem is that every time the rate goes up I get another step toward just not being able to afford it.
By Vicki
Thank you for prompt service in taking cate of Mellie’s claims .
By Roberta
Your site to upload bills is easy. Having the insurance provide recompense so quickly is also appreciated
By NengZam
Pumpkin has always been quick and efficient in processing my dog’s claims. I would highly recommend them.
By JMWeiss
Prompt with refund. It was the first claim, easy yo do. Also we had a question about the refund, with a phone call and it was quickly taken care of and resolved.
By EDWARD R.