Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Customer service has been great to deal with. I didn’t need to speak with them last larger claims, because of your change to provide automatic escalation to larger claims. My claims have been paid as per policy.
By Marcia B.
Great customer service and real people always answer calls. Fast reimbursement for vet bills.
By customer
This was my first time having to use Pumpkin. My pup got really sick and we had no choice but a 24 hour animal hospital. Of course we were worried about cost but I also knew I had Pumpkin from the day I bought him home. The claim process was so easy and it only took a couple of days for the funds to be put in our bank. Our bill was over 1,000 dollars. We did have a 500 dollar deductible, However Pumpkin covered the rest.
By Kathy D.
Easy claims process and fast reimbursement!
By Happy Dog M.
The process was very simple and any questions I had I was able to get answers via chat. It did take a few weeks but that just means they were doing their due diligence.
By customer
All the best
By customer
It did not take them too long to respond, and they were fair in what they allotted me..
By Heather G.
Every time we’ve used Pumpkin, they’ve come through. This last situation had an unexpected tooth extraction. Pumpkin was great and easy to use. Processing our claim was easy and efficient. We received our claim reimbursement without delay. I'm so impressed with how fast and efficient Pumpkin Insurance has been compared to our previous Pet Carrier.
By Romina I.
