Super efficient
You response time is excellent. I submit a claim and you notify me that it has been received and two days later I receive a text letting me know the result of the claim.
By Donna
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
You response time is excellent. I submit a claim and you notify me that it has been received and two days later I receive a text letting me know the result of the claim.
By Donna
Very efficient at reimbursing you.
By Susan H.
Friendly costumer service and fast reimbursement.
By customer
you processed my claims in a timely and efficient manner.
By James
Very prompt answering and got refund in a very timely manner
By Linda
I've only had Pumpkin for a little over a year, but so far, I'm very happy. I took each of my two cats in for their first annual wellness exams and was reimbursed 100% in only a few business days. My favorite feature though are the LIVE agents who answer the phone. Nice touch Pumpkin.
By Patricia
Very fast process.
By customer
It was painless to sign up and seems like very good coverage.
By Mary Sharpe H.