The service is terrific
The service is terrific, staff is kind and attentive to details. The reimbursements are quick. Using Pumpkin is a no brainer for those looking for pet insurance, I have tried two others.
By Lynn
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
The service is terrific, staff is kind and attentive to details. The reimbursements are quick. Using Pumpkin is a no brainer for those looking for pet insurance, I have tried two others.
By Lynn
Amazing service. Easy to navigate claims. Quick payout. Very pleased with Pumpkin Insurance.
By Michael
The Pumpkin staff was courteous, caring and exceptional at addressing our questions and processing our claims, making the investment 100% worthwhile.
By Katherine
Fast claim resolved.
By Judy
I couldn't be any more impressed with an insurance company! From claim to payment less than a week and the customer support was Top notch. Highly recommend!
By RACHAEL
My dog had to go to the emergency vet for a wound on his side. I sent my receipt and medical record and had my refund check from Pumpkin within a week. If you are sure to send the medical record along with your initial claim, things move quickly. I am very happy with my experience with Pumpkin over the preceding year and will be adding my two cats in the near future.
By Angie C.
Very efficient and processed quickly. Claims are easy to submit.
By Cj35
I’ve had pumpkin since my dog was a puppy. He is now 4 1/2. He’s had a couple of incidences here and there, but the big one was when he swallowed a cat toy. My dog is only a Pomeranian. This was detrimental, he needed life-saving surgery. I can’t thank pumpkin enough for the quick and prompt response for the funds to provide his life-saving surgery. I’ve always sung their praises, but I sing a little louder these days. thank you so much for being the best insurance out there this was truly one of the scariest experiences I’ve ever had in my life.
By Deb G.