Excellent communication and quick…
Excellent communication and quick processing of my claim.
By Jenny
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Excellent communication and quick processing of my claim.
By Jenny
Pumpkin pet insurance is very helpful when I need it. The claim form was super easy to fill out and they refunded my money right away. So glad I chose them for my pet!
By Jen
Easy process and handling of our claims. We highly recommend pet owners to have Pumpkin insurance. There are no hoops to jump through when initiating a claim. Straight forward forms and expected documentation needed for claims.
By Robert M.
My kitty was diagnosed with asthma and had to have treatment . They paid the claim immediately and even checked in to see how he was doing a couple days later. They are always quick to reply when I have qurstions about my policy z
By Rose
I can’t recommend pumpkin enough- the process for claims is so easy and it’s so nice knowing the bill is not even a thought of concern when it comes to emergency situations or even just vet check ups. I’ve got all of my friends and family using it too for their fur babies!
By Britt
I have received and paid the first month but have not received any paperwork. Please tell whoever is responsible to take care of this.
By Donna
Response from Pumpkin Pet Insurance· Jul 23, 2025
Hi Donna! We apologize for any confusion! Please reach out to our customer service team at 1-866-ARF-MEOW (1-866-273-6369) Monday to Friday, 8:00am – 8:00pm EST, Saturday 9:00am-5pm EST. Our team would be more than happy to assist you with getting copies of your policy documents!
Process for a claim was extremely easy and they communicated with me with any questions or information requests. With a sick cat and increasing vet bills, they make the whole experience less stressful and I can feel support to do whatever I can to help my cat.
By Emily
Support by phone excellent.
By Thomas