Our first experience was awesome
Our first experience was awesome! Easy to submit the claim and was reimbursed within 2 days! Just wonderful service!
By Laurie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Our first experience was awesome! Easy to submit the claim and was reimbursed within 2 days! Just wonderful service!
By Laurie
The submission was fast and easy, and our claim was processed quickly with no hassles. Very satisfied with the service!
By Meredith
I have tried to do two claims and pumpkin keeps asking additional information. The vet clinic gave everything, and I uploaded, but the process is very cumbersome and not at all friendly as promised. I am thinking about changing insurance. Update: Some of my claims were denied, so for those thinking about this service please spare yourself a bad experience. I am definitely cancelling and moving to another service.
By Maria
Response from Pumpkin Pet Insurance· Jul 25, 2025
Thank you for your feedback, Maria! We do require medical records from your veterinarian in order to process most claims, and we appreciate your patience while we acquire them. That said, your claims are now complete! Don't hesitate to reach out to our care team should you have any questions after looking over your Explanation of Benefits.
Very easy to submit a claim. Claim was approved and paid within two days. Excellent service.
By John F.
Reimbursement was very quick! I liked that I can submit the bill and Pumpkin goes thru the charges and accurately selects the charges that are covered, I don’t have to try and figure that out. I also liked that reimbursement was direct deposit into my acct!
By Ann
Signing up was easy and pleasant. The representative was super helpful Im just waiting for the information to arrive in the mail.
By for your O.
The ease of submissions and prompt response to claims by Pumpkin Pet Insurance is fantastic! I have recommended them to other pet parents, my Veterinarian & on the Nextdoor app when the question about a good pet insurance recommendation comes up!
By Joanne
Great customer service and very helpful to file a claim
By Cynthia