Very good customer service
Very good customer service, easy to submit a claim.
By Candy C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Very good customer service, easy to submit a claim.
By Candy C.
My claim was settled quickly and fairly.
By Judy
Fast review and payment process I submitted the annual wellness claim on day 1 of the policy for both cats. Claims were reviewed and paid in a week. Hopefully this type of service will continue throughout the life of the poicies.
By Michael
Have had a great experience with Pumpkin- super fast payment of claims,coverage of things other insurances exclude, overall great experience over the last 5 years of being a customer! Highly recommend!
By Jennifer
My cat Piper had an unknown mishap that left him lame in his right front leg. I took him to the vet, who treated him with several injections. Piper recovered within a few days. Pumpkin paid the claim promptly. I am happy with their service.
By Douglas
Very quick response to claim and very fair outcome. A Great experience overall :)
By Nick R.
Good communication and claim quickly paid
By Spotz'
When I called to get, I don’t know if it’s called preapproval but the equivalent of preapproval for my dog surgery I was told yes absolutely it would be covered submitting the claim was so easy and I received reimbursement of 90% within 3 to 7 business days no questions asked no delays.
By Christina K.